WEB DESIGNER

Knox County; Tennessee; On-site; USD 65,000 - 90,000; Full time

Job summary

Knox County seeks a primary designer/creator for responsive, accessible web interfaces across county sites. You will own design from concept through delivery, guiding publishing staff and coordinating with Creative, Product development, and stakeholders to maintain fresh, mobile-friendly sites that meet branding and accessibility standards.

You will collaborate across teams to audit content, improve navigation, and ensure WCAG/ADA compliance while staying current with web standards and front-end

Qualifications

• Bachelor's Degree required.
• 3 years professional experience in enterprise web design and front-end development.
• CJIS certification may be required within six months of hire.
• Valid TN driver license required.

Responsibilities

• Collaborate with departments and subject-matter experts to understand user needs and develop accessible public-facing content and interfaces.
• Design responsive page layouts, templates, and components from concept to completion with handoff notes to developers.

Skills

UI/UX design

Front-end development

Accessibility

Content management systems

Collaboration

Communication

Education

Bachelor's Degree

Job description

The purpose of this classification is to be the primary designer/creator and/or owner of responsive and intuitive web interfaces, accessibility, and user experience county-wide. This role covers layout, visual design, and front-end implementation for pages, templates, and components from conceptualization through delivery and for guiding non-technical department staff in publishing clear, accurate, accessible information to the public. This role may coordinate between Creative, Product development, and stakeholders so that sites stay fresh, mobile friendly, maintain continuity, and align with current web, branding, compliance, and quality standards.

Position Reports to

Web Systems Supervisor

Direct Reports

None

Essential Functions

• Collaborate with departments and subject-matter experts to understand user needs and develop clear, accessible, public-facing content and interfaces.
• Design responsive page layouts, landing pages, templates from concept to completion assisting in development or handing off detailed specifications, assets, and component notes to developers and review/providing feedback for implemented work before release.
• Design of Knox County websites, including conceptual design, page structure, navigation, templates, components, and core functionality across desktop, tablet, and mobile devices.
• Apply UI/UX principles, responsive design, and information architecture to improve navigation and user experience across County sites which can include web applications.
• Create, edit, format, and publish web content in accordance with County branding, accessibility, and communications standards.
• Audit websites proactively for outdated, inaccurate, broken, duplicate, or inaccessible content and resolve issues in a timely manner.
• Ensure all web content and interfaces meet ADA and WCAG accessibility requirements; identify and lead remediation efforts in coordination with departments and technical staff.
• Evaluate existing websites and recommend improvements to navigation, layout, functionality, performance, and user experience.
• Monitor analytics, search data, and performance metrics to identify opportunities to improve usability and site effectiveness.
• Stay current with web standards, accessibility requirements, design trends, and front-end development technologies.

Required Qualifications

• Education: Bachelor's Degree
• Certifications (Required After Hire): This position may require you to obtain and maintain Criminal Justice Information Services (CJIS) certification throughout your employment with Knox County IT. This includes, but is not limited to, a favorable background check completed and approved by the Tennessee Bureau of Investigation, successful completion of security awareness training, and a signed TBI Release of Information Form Acknowledgment within the first six months of hire and biennially thereafter.
• Experience: 3 years of demonstrated professional experience in enterprise web design, front-end development, UI/UX design, and website administration/content management for responsive, accessible websites and web applications
• Preferences: Bachelor's degree in Computer Science, Information Technology, Web Development, Digital Media, Graphic Design, UX Design, Communications, Marketing, or a related field.
• Other Requirements: Must possess and maintain a valid TN driver license

Substitutes for Requirements

Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities may be considered for employment into the position.

Pre-Hire Requirements

Successfully pass a background check.

Key Knowledge

• Experience with at least one enterprise-level content management system.
• Familiarity with web accessibility standards and practices including ADA and WCAG

Key Skills

• Excellent verbal and written communication skills
• Proficient in use of PCs, tablets, smartphones and other electronic devices
• Strong interpersonal skills
• Strong problem-solving skills
• Good organization skills

Abilities

• Ability to work in a position of moderate complexity
• Ability to work cooperatively as a member of a team
• Ability to focus and demonstrate attention to detail
• Ability to use tact to resolve issues

Additional Job Functions

• Respond to and report immediately if called upon by local, regional or central office supervisors, as part of a coordinated emergency response by the Knox County Mayor’s Office
• Ensure regular, punctual attendance during scheduled work hours.
• Perform other duties as required.

Working Conditions

• Physical demands are moderate. Ability to occasionally lift up to 50lbs.
• Work is completed in an office setting.

Knox County Government is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Knox County Government may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.