Web Content Specialist

Apex Systems; Richmond, Northern (VA, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401k matching

Employee stock purchase plan

HSA

Job summary

Everforth Apex is seeking a Web Content Specialist for the Richmond, VA area. The role focuses on developing, testing, and releasing inbound digital customer messages for web and mobile banking applications.

You will ensure timely, high-quality output while collaborating with internal customers across the enterprise. The ideal candidate has 3+ years in digital messaging, proficient with macOS, and strong communication skills.

Qualifications

• 3+ years of digital messaging experience.
• 1+ years experience using macOS.
• Client relationship management – a focus on building relationships with customers and ensuring their needs are met.
• Growth mindset – thrive on challenge and use failure as a learning catalyst.
• Detail-oriented – high focus to ensure successful completion of complex campaigns with multiple variables.
• Ability to multi-task – juggle multiple projects in a fast-paced environment.
• Effective verbal and written communication – clear and concise with customers and teams.
• Content management system experience - navigating, entering text, uploading images, and metadata tagging.
• Experience using Google Workspace products (Gmail, Calendar, Drive, etc.)

Responsibilities

• Partner with internal customers to develop and execute messaging based on their intent and objectives.
• Build, test, and release digital messages to web and mobile banking applications.
• Apply analytical thinking to create targeting for the intended audience.
• Use Insomnia to test messaging logic via GET and POST requests.
• Test messages in Web browsers, Xcode, and Android Studio across channels.
• Communicate status of projects with teams and stakeholders.
• Gather and analyze data from Tableau, Splunk, or similar sources.
• Follow team processes and engage in process improvement.

Skills

Digital messaging

macOS

Client relationships

Growth mindset

Attention to detail

Multi-tasking

Communication

Content management

Google Workspace

Tools

Insomnia

Xcode

Android Studio

Tableau

Splunk

Job description

Web Content Specialist – Richmond, VA – 1 year + potential to extend

Our client is seeking a motivated Web Content Specialist who will partner with internal customers across the enterprise to develop, build, test, and release inbound digital customer messages. This is a production-heavy position where meeting deadlines and providing high-quality, error-free work are equally important. To succeed in this role, the right candidate must be able to provide exceptional customer service, juggle multiple in-progress projects, have a high level of attention to detail, and be adaptable. In addition, a candidate should possess basic technical skills required to understand and use API tools, create test accounts, and build, test, and troubleshoot messaging in various environments.

Responsibilities

• Partner with internal customers to develop and execute messaging based on their intent and objectives
• Work within an internal framework to build, test, and release digital messages to our web and mobile banking application
• Apply analytical thinking to create targeting that ensures messages are delivered to the intended audience
• Work within Insomnia to call GET and POST requests to test and troubleshoot messaging logic
• Work in Web browsers, Xcode, and Android Studio to test messages on various channels
• Communicate closely with various individuals and teams on the status of assigned projects
• Gather and analyze data from Tableau, Splunk, or other sources as requested
• Follow established team processes and engage in process improvement

Skills & Qualifications

• 3+ years of digital messaging experience
• 1+ years experience using macOS
• Client relationship management – a focus on building relationships with customers and ensuring their needs are met
• A growth mindset – the ability to thrive on challenge and use failure as a catalyst for learning and development
• Detail-oriented – a high level of focus to ensure successful completion of complex campaigns with multiple variables and stakeholders and finds what everyone else misses
• Ability to multi-task – prioritize and work in a fast-paced environment while managing multiple projects simultaneously
• Effective verbal and written communication – clear, concise communication with customers, team, and mid-level management both in person and virtually
• Resourceful – able to find an answer when one isn’t readily available
• Content management system experience - navigating, entering text, uploading images, and selecting metadata tags
• Experience using Google Workspace products (Gmail, Calendar, Drive, etc.)

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe.

When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

• Medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection
• ESPP (employee stock purchase program) and a 401K program which allow you to contribute typically within 30 days of starting, with a company match after 12 months of tenure
• HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts
• On-demand training program, certification prep, a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA
• A dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach

Everforth Apex Systems is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.