Digital Content Operations Analyst

Apex Systems; Charlotte, Northern (NC, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with company match

Employee stock purchase program (ESPP)

HSA and EAP benefits

Job summary

Everforth Apex Systems is seeking a Digital Product Content & Rate Integration Specialist to manage migration and integration of rates and product information across digital platforms. The role emphasizes data accuracy, QA, and governance in publishing content.

You will coordinate updates with multiple stakeholders, validate disclosures, and ensure timely displays across desktop and mobile experiences while maintaining documentation and status reporting.

Qualifications

• Bachelor's degree or equivalent professional experience required.
• 5+ years in digital product/content management, digital operations, or project coordination.

Responsibilities

• Support migration and integration of managed rates and product information.
• Validate rate accuracy, product details, disclosures, and metadata before publication.
• Coordinate content, rate, product feature, and disclosures updates to consumer and small business pages.
• Monitor rate changes and ensure updates are displayed within established SLAs.
• Conduct QA testing of rate/display accuracy across desktop, mobile, and responsive experiences.
• Document business rules, publishing processes, and governance requirements.
• Execute functional and content QA testing for rate/product deployments.
• Maintain project status reports and implementation plans.

Skills

Attention to detail

Stakeholder coordination

Communication skills

MS Office

QA testing

Education

Bachelor's degree or equivalent

Tools

SharePoint

Excel

Job description

Digital Product Content & Rate Integration Specialist

Location: Charlotte, North Carolina (Onsite)

Role Overview

We are seeking a Digital Product Content & Rate Integration Specialist to join our team. The successful candidate will support the migration and integration of managed rates and product information for our digital platforms. This role involves validating data accuracy, coordinating content updates, and ensuring the timely and accurate display of information across various digital experiences.

Key Responsibilities

• Support the migration and integration of managed rates and product information.
• Validate rate accuracy, product details, disclosures, and associated metadata before publication.
• Coordinate content, rate, product feature, and disclosures updates to consumer and small business deposit product pages.
• Monitor rate changes and ensure updates are displayed accurately and within established SLAs.
• Conduct quality assurance reviews of rate displays across desktop, mobile, and responsive experiences.
• Document business rules, publishing processes, and governance requirements related to the integration.
• Execute functional and content QA testing for rate and product information deployments.
• Maintain project status reports, implementation plans, and operational documentation.

Required Qualifications

• Education: A Bachelor's degree or equivalent professional experience is required.
• Experience: 5+ years of experience supporting digital product, website content management, digital operations, or project coordination initiatives.

Skills

• Attention to detail and ability to manage large volumes of content and data accurately.
• Experience coordinating across multiple stakeholders and managing competing priorities.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Teams, and SharePoint.
• Experience conducting QA testing and validating website content.

Preferred Qualifications

• Financial services, banking, or fintech experience.
• Experience supporting deposit products, rates, disclosures, or digital banking experiences.
• Familiarity with rate management systems, product information management systems, or API-driven content integrations.
• Experience with Agile delivery methodologies and kanban.
• Understanding of regulatory and compliance considerations for digital banking content.

Compensation & Benefits

A comprehensive benefits package is available to eligible employees. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.