Web Content Specialist

Case Western Reserve University; Cleveland (OH); Hybrid; USD 49,000 - 62,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Case Western Reserve University is seeking a Web Content Specialist to manage Drupal content, ensure accessibility and brand compliance, and support editors through help desk requests. You will train partners and guide stakeholders on simplified website solutions, balancing usability with university standards.

The role emphasizes collaboration with the web and marketing team in a hybrid work environment, requiring strong communication and problem-solving skills to deliver reliable web content

Qualifications

• Bachelor's degree and 2 years of relevant work experience; OR Associate's degree and 4 years of relevant experience required.
• Proficiency using Drupal to create and update website content.
• Working knowledge of Web Content Accessibility Guidelines (WCAG).
• Strong troubleshooting and problem-solving skills with the ability to identify root causes.
• Superior attention to detail and strong organizational skills.
• Excellent written and verbal communication, especially with non-technical partners.

Responsibilities

• Manage Drupal content: build/update pages and select photos.
• Ensure accessibility, brand, and usability standards and remediation.
• Support editors via help desk requests and training sessions.
• Provide training on Drupal and accessibility to university partners.
• Guide stakeholders on simplified website solutions and project scope.

Skills

Drupal content mgmt

WCAG knowledge

Troubleshooting

Attention to detail

Organizational skills

Independent work

Communication skills

AI tools readiness

Education

Bachelor's degree + 2 years experience OR Associate's degree + 4 years experience

Tools

Google Suite

Photoshop

Job description

Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $49,257 and $62,311, depending on qualifications, experience, department budgets, and industry data.

POSITION OBJECTIVE

Case Western Reserve University's websites are one of the most visible touchpoints of the university, and the Web Content Specialist works as part of the web and marketing team to keep them accurate, up to date, and accessible to people of all abilities. This person builds and updates pages in Drupal, applying judgment to assess and remediate accessibility, brand, and usability issues as they arise. They support content editors through help desk requests and website training, and guide stakeholders identified for simplified website solutions through setup and scope. Much of the role is support-forward, with daily collaboration with partners and help desk requests at the center of the job, so it's a great fit for someone who finds that kind of service-oriented work satisfying.

Essential Functions

• Manage Drupal content. Build new pages based on content provided by university partners, update existing pages, select and size photos, and perform Drupal site configuration. (35%)
• Ensure website compliance with accessibility, brand visual identity, and usability standards by assessing issues and implementing appropriate remediation strategies. (20%)
• Support Drupal content editors by responding to daily help desk requests and determining the appropriate resolution, referral, or escalation for content, training, and technical issues. (20%)
• Provide training and guidance to university partners on website content management, including Drupal and basic accessibility, and respond to follow-up questions during drop-in support sessions. (10%)
• Guide stakeholders through the development of simplified websites by providing consultation on site setup, best practices, and project scope. (10%)

Nonessential Functions

• Assist with special projects and other duties as assigned, which may include site architecture, analytics, or other website-related research. (5%)

CONTACTS

Department: Daily contact with department staff to maintain workflow and resolve website issues.
University: Regular contact with school and department partners to coordinate site updates, address quality concerns, and advise on website solutions.
External: Occasional contact with outside vendors and consultants to get support using current website tools, resolve questions, and troubleshoot vendor-related issues.
Students: Little or no contact with students.

Supervisory Responsibilities

This position has no direct supervision of staff employees.

Qualifications

Education and Experience: Bachelor's degree and 2 years of relevant work experience; OR Associate's degree and 4 years of relevant experience required.

Required Skills

• Proficiency using Drupal to create and update website content
• Working knowledge of Web Content Accessibility Guidelines (WCAG)
• Strong troubleshooting and problem-solving skills, with the ability to identify the root cause of an issue and see it through to resolution
• Superior attention to detail
• Strong organizational skills to manage multiple projects and requests at once
• Ability to work independently and as part of a group
• Excellent, thoughtful written and verbal communication skills, especially when supporting non-technical partners
• Proficiency with standard office and design tools (Google Suite; Photoshop)
• Ability to demonstrate successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest
• Ability to meet consistent attendance
• Willingness to learn and work with artificial intelligence (AI) tools and technologies
• Effective interaction with colleagues, supervisors, and partners face to face

WORKING CONDITIONS

General office working environment. This position offers a hybrid work schedule.
This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.