Web Content Coordinator (Onsite)

Quality Support, Inc.; Washington (District of Columbia); Hybrid; USD 85,000 - 95,000; Full time

Job summary

Quality Support, Inc. in Washington, DC seeks a Web Content Coordinator to support a government client. The role requires an active Secret clearance and focuses on managing VO/F Website Unit content for directorate portals (CA websites).

Responsibilities include editing and publishing content, quality checks, coordinating with IT and external developers, and tracking site metrics. Apply regulatory guidelines and CMS workflows to ensure compliant, accurate web content.

Qualifications

• Bachelor’s degree and related experience in office/website content management.

Responsibilities

• Edit, maintain and publish content for directorate’s visa-related sections of CA internet site and intranet site (CAWeb).
• Provide technical editing ( proofreading, grammar, punctuation) to website content.
• Liaise with IT and external web developers to resolve issues and conduct work.
• Track and report on all site metrics.
• Monitor user feedback to identify issues and opportunities for improvement.
• Conduct periodic reviews of Embassy/Consulate sites to ensure compliance with content guidelines.
• Coordinate with VO, bureaus, and agencies on visa-related website information and policies.
• Consolidate information and obtain clearance/approval for content changes; update content via CMS.
• Assist on web policy matters and interpret policy in work products.
• Utilize CCD and other consular systems.
• Evaluate processes and suggest improvements and assist with implementation.

Skills

HTML

Web analytics

Editing

Public interface

Regulatory knowledge

Independent / teamwork

Education

Bachelor’s degree

4 years general office experience

1 year specialized experience in website content management

MS Word

MS PowerPoint

MS Excel

MS Outlook

BS/BA degree substitution: 4 years additional experience

Tools

MS Word

MS PowerPoint

MS Excel

MS Outlook

Job description

QSI is currently seeking a Web Content Coordinator to provide support to our government client. The position is located in downtown Washington, D.C. To be considered for this role, the ideal candidate must have anactive Secret clearance. As a Website Editor, your primary responsibility will be to efficiently manage both internal and external website content for the VO/F Website Unit. The successful candidate will receive day-to-day supervision and guidance from a government manager.

*****Previous Department of State experience is preferred. *****

Location

Washington, D.C.

Level/Salary Range

$85-$95K (based on experience)

HR Contact

Subrina Miles

Job Category

Non-Exempt

Security Clearance Required

Secret

Position Type

Full-time

Duties/Requirements/Qualifications

• Working knowledge of web coding such as HTML.
• Familiarity with web-related applications and programs.
• Familiarity with website analytic tools such as ForeSee and WebTrends.
• Excellent proofreading and technical editing skills, with an excellent grasp of English grammar, spelling, and punctuation.
• Ability to effectively and politely interface with public.
• Ability to interpret and apply regulatory material.
• Ability to work independently and as a member of the team to effectively interact with personnel at all levels.

Duties/Tasks:

• Edit, maintain and publish content for the directorate’s visa-related potions of both the CA internet site (travel.state.gov), and the unclassified intranet site (CAWeb), based on input of internal stakeholders and needs of external audiences.
• Provide technical editing (including proofreading, grammar, and punctuation) to website content.
• Carry out quality assurance checks on website content. Liaise with IT department (both IRM and CA/CST) and external web developers to resolve technological issues and conduct work.
• Track and report on all site metrics.
• Monitor customer feedback messages/comments on website to correct issues and/or identify opportunities for improvement.
• Conduct periodic reviews of U.S. Embassy and Consulate websites to ensure compliance with Post Internet Content Guidelines.
• Identify and post relevant VO cables to internal and external websites.
• Coordinate with stakeholders (VO, other bureaus, and other government agencies) regarding their visa-related website information as well as web policies and procedures.
• Consolidate information and obtain clearance/approval for content changes, and then update content through the CMS.
• Assist on web policy matters. Interpret and apply policy to work products.
• Utilize proprietary consular systems such as the Consular Consolidated Database (CCD).
• Evaluate business processes and workflows, making practical recommendations for process improvements, and assist with implementing and validating any process changes.

Education / Experience Required

• Bachelor’s degree, and;
• Four (4) years of general office experience, including;
• One (1) year of specialized experience in website content management, including;
• Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook.
• The Government may allow the following qualifications substitutions for this position: 4 years of additional general office or administrative experience may be substituted for a BS/BA degree

Quality Support, Inc. is an Equal Opportunity / Afffirmative Action employer.