Web Applications Support Specialist

Jobs via Dice; Washington (District of Columbia); On-site; USD 47,000 - 132,000; Full time

Job summary

A prominent tech destination seeks an Application Support Specialist to provide technical support, respond to tier 1 tickets, and assist end-users in a dynamic environment. Ideal candidates are expected to have a background in IT with strong communication skills and familiarity with tracking systems like Jira.

Qualifications

• 1-5 years of experience in information technology or systems administration.
• Familiarity with issue tracking systems is expected.

Responsibilities

• Review and respond to assigned Tier 1 tickets in a timely manner.
• Analyze problems and provide support via phone, email, or chat.

Skills

Technical Assistance

Communication

SQL

Education

Associates Degree or equivalent relevant experience

Tools

Jira

Job description

1 day ago Be among the first 25 applicants

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Dunhill Professional Search, is seeking the following. Apply via Dice today!

Job Description: The Application Support Specialist will review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics. Applications requiring support include Analytic Business Intelligence tools and Customer Relation Management (CRM) tools, like Pega. Works with end-users, stakeholders, and the O&M team daily via phone, email, or chat. Attends and supports both internal and external meetings that require the ability to communicate orally and in writing. This individual must also be familiar with issue tracking systems, like Jira, to track tickets and tasks. Individuals with SQL skills are preferred.

• Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
• Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
• Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
  
  

Minimum Qualifications

• Associates Degree or equivalent relevant experience.
• 1-5 years of experience in information technology, systems administration or other IT related field.
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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