Web Application Support Manager

Gables Search Group; Cleveland (OH); On-site; USD 110,000 - 165,000; Full time

Job summary

Gables Search Group seeks a Web Application Support Manager to lead the people, systems, and processes behind a global enterprise application environment. This hands-on leadership role combines application support, web infrastructure, release management, project oversight, and technical problem-solving.

You will oversee North American operations, manage technical professionals, and collaborate with development, architecture, and business teams to design and implement robust systems.

Qualifications

• Bachelor’s degree in Computer Science or Computer Engineering is required.
• Eight+ years of experience supporting web systems, application infrastructure, or enterprise information services.
• Experience with Oracle WebLogic, Apache Tomcat, and Apache environments.
• Proven success leading application support specialists or other technical professionals.
• Strong background in project management, release management, change management, capacity planning, and production problem resolution.
• Able to communicate effectively with technical teams, business leaders, clients, and vendors.
• Willingness to provide off-hours support and travel occasionally as needed.
• Authorized to work in the United States without current or future employer sponsorship.

Responsibilities

• Lead North American support operations for externally facing applications and web-hosted systems.
• Manage technical professionals while overseeing performance, development, staffing, and compensation recommendations.
• Direct release management, change management, capacity planning, performance tuning, and production support activities.
• Support environments involving Oracle WebLogic, Apache Tomcat, Apache, Linux/Solaris, Jira, SharePoint, AccuRev, and Planview.
• Partner with application development, architecture, infrastructure, and business teams on system design and implementation.
• Manage multiple technical projects while identifying risks, resolving service issues, and protecting company and client information.
• Help establish global application-support standards, policies, processes, and technology recommendations.

Skills

Leadership

People management

Project management

Release management

Change management

Capacity planning

Production issue resolution

Communication with stakeholders

Education

Bachelor’s degree in Computer Science or Computer Engineering

Tools

Oracle WebLogic

Apache Tomcat

Apache

Linux/Solaris

Jira

SharePoint

AccuRev

Planview

Job description

We are recruiting a Web Application Support Manager to lead the people, systems, and processes supporting a global enterprise application environment. This hands‑on leadership role combines application support, web infrastructure, release management, project oversight, and technical problem-solving.

Key Responsibilities

• Lead North American support operations for externally facing applications and web-hosted systems.
• Manage technical professionals while overseeing performance, development, staffing, and compensation recommendations.
• Direct release management, change management, capacity planning, performance tuning, and production support activities.
• Support environments involving Oracle WebLogic, Apache Tomcat, Apache, Linux/Solaris, Jira, SharePoint, AccuRev, and Planview.
• Partner with application development, architecture, infrastructure, and business teams on system design and implementation.
• Manage multiple technical projects while identifying risks, resolving service issues, and protecting company and client information.
• Help establish global application-support standards, policies, processes, and technology recommendations.

Required Qualifications

• Bachelor’s degree in Computer Science or Computer Engineering.
• At least eight years of experience supporting web systems, application infrastructure, or enterprise information services.
• Technical experience with Oracle WebLogic, Apache Tomcat, and Apache web environments.
• Demonstrated success leading application support specialists or other technical professionals.
• Strong background in project management, release management, change management, capacity planning, and production problem resolution.
• Ability to communicate effectively with technical teams, business leaders, clients, and vendors.
• Willingness to provide off‑hours support and travel occasionally as business needs require.
• Must be authorized to work in the United States without current or future employer sponsorship.