Wealth Relationship Support Specialist

HSBC Holdings plc; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Wellness Hub

Volunteer program

Matching gifts

Sustainability initiatives

Inclusive culture

Job summary

HSBC Holdings plc is seeking a Wealth Relationship Officer to support Wealth Relationship Managers and registered securities representatives across banking and wealth servicing activities. You’ll help create outstanding client experience by acting as a key contact for clients and ensuring timely follow-through on requests and documentation.

The role increases WRM client-facing capacity by taking on process and administrative activity while maintaining high service quality.

Qualifications

• FINRA Series 7 and 63 licensing required.
• SIE, Life and Health licenses or may be willing to sponsor.
• Bring experience with financial services or banking.
• Apply knowledge of brokerage products and services plus the operations and regulations that support their delivery.
• Use knowledge of Anti Money Laundering and relevant US regulatory governance in day-to-day activities.
• Demonstrate experience with relationship management systems such as CRM and RM platforms.
• Apply understanding of core products including the Premier proposition and retail and wealth product processes.
• Follow local and Group compliance regulations and appropriate operational procedures.
• Fluency in Spanish is required to effectively support our target client base; proficiency in Portuguese is a plus

Responsibilities

• Provide high-quality sales support to an individual or team of Wealth Relationship Managers
• Reduce process and administrative workload for WRMs to increase time available for client meetings and higher value activity
• Support WRMs across the banking portions of their assigned client portfolios
• Manage day-to-day client contact and servicing including answering client calls in the WRM’s absence and resolving transactional inquiries
• Facilitate smooth hand-offs to the right channels where appropriate to meet client needs
• Prepare and complete sales documents plus manage data input and report generation to support licensed sales activity
• Liaise with internal support functions to progress client purchase process requirements through to completion
• Enter client trade orders and open new client accounts with the direction of a registered securities representative

Skills

Sales support

Relationship management

Client servicing

Trade orders

Tools

CRM systems

Job description

HSBC Holdings plc is seeking a Wealth Relationship Officer to support Wealth Relationship Managers and registered securities representatives across banking and wealth servicing activities. You’ll help create outstanding client experience by acting as a key contact for clients and ensuring timely follow-through on requests and documentation.

The role increases WRM client-facing capacity by taking on process and administrative activity while maintaining high service quality.