Wealth Registered Client Service Assistant(Richmond-Fredericksburg-Charlottesville-VA Beach)

Atlantic Union Bank; Norfolk (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Atlantic Union Bank in Norfolk, VA seeks a detail-oriented Client Service Associate to act as a liaison between clients, Financial Advisors, and back-office operations. You will manage client files, update records, and support both brokerage and direct accounts.

The role requires strong Excel and MS Office skills, excellent customer service, and the ability to multi-task while ensuring compliance with banking regulations.

Qualifications

• High School diploma or equivalent; some higher education preferred.
• Minimum of five years in financial services supporting a Financial Advisor.
• FINRA Series 7 and 63 registrations and VA Life & Health licenses.

Responsibilities

• Ensure customers receive outstanding client experience.
• Maintain and service client needs for brokerage and direct accounts.
• Communicate with teammates to exchange information and provide customer service.
• Establish, maintain and update department/client files and records.
• Compile data and perform moderate math calculations for reports.
• Adhere to company policies and applicable laws/regulations.
• Mentor Client Assistant I position.
• Other duties as assigned and may be changed.

Skills

Multi-tasking

Customer service

Microsoft Office

Analytical skills

Communication

Education

High School Diploma

FINRA Series 7

FINRA Series 63

Life & Health licenses (VA)

Job description

This position is responsible for acting as a liaison between clients, Financial Advisors, and back-office operations. Individual performs a variety of complex organizational duties related to the updating and organizing of information for the branch, client files and office files.

Position Accountabilities

• Ensure that each customer receives outstanding client experience.
• Maintain and service client needs for both brokerage and direct accounts
• Communicate with teammates inside and others outside the corporation to exchange information and/or provide customer service.
• Establish, maintain and update department files and/or client files and records.
• Compile data and perform moderate mathematical calculations such as preparing reports and correspondence as needed.
• Adhere to all company policies, procedures and practices, as well as applicable laws and regulations governing bank, Atlantic Union Financial Consultants and products offered.
• Mentors Client Assistant I position.
• Other duties as assigned, including tasks that support essential functions; and may be changed or redesigned.

Organizational Relationship

This position reports to the Operations Manager.

Position Qualifications

Education & Experience

• High School diploma; or equivalent; some higher education course completion work preferred
• Minimum of five years of experience in financial services industry supporting a Financial Advisor
• FINRA registrations to include Series 7 and 63 and State of Virginia Life and Health licenses

Knowledge & Skills

• Ability to multi-task and establish priorities.
• Excellent customer service skills.
• Proficient computer skills relevant to Microsoft Office Suites and on-line systems.
• Advanced math and analytical skills.
• Excellent written, oral, interpersonal, and negotiating skills with ability to provide information and courteous responses to requests from clients, teammates and others.
• Working knowledge of standard office equipment (phone, copier, fax, and printer/scanner) and general office procedures.
• Ability to work with minimum supervision.

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting about/careers/benefits.

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.