Wealth Registered Client Service Assistant(Richmond-Fredericksburg-Charlottesville-VA Beach)

Atlantic Union Bank; Charlottesville (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Incentive compensation plan

Profit sharing bonus

Benefits package

Job summary

Atlantic Union Bank is seeking a dedicated Operations Liaison to support brokerage and client services, focusing on updating and organizing client and office files while acting as a bridge between clients, Financial Advisors, and back-office operations.

The role requires five years in financial services, FINRA licenses (Series 7 and 63), and Virginia Life & Health licenses, with strong math, communication, and MS Office skills.

Qualifications

• High School diploma or equivalent; some higher education preferred.
• Minimum of five years in financial services supporting a Financial Advisor.
• FINRA registrations (Series 7 and 63) and Virginia Life & Health licenses.

Responsibilities

• Ensure that each customer receives outstanding client experience.
• Maintain and service client needs for both brokerage and direct accounts.
• Communicate with teammates inside and outside the corporation to exchange information and provide customer service.
• Establish, maintain and update department files and client files and records.
• Compile data and perform moderate mathematical calculations for reports and correspondence.

Skills

Multi-tasking

Customer service

Microsoft Office

Advanced math

Written communication

Interpersonal skills

Negotiation

Education

High School diploma

Higher education courses

Tools

Microsoft Office

Job description

This position is responsible for acting as a liaison between clients, Financial Advisors, and back-office operations. Individual performs a variety of complex organizational duties related to the updating and organizing of information for the branch, client files and office files.

Position Accountabilities

• Ensure that each customer receives outstanding client experience.
• Maintain and service client needs for both brokerage and direct accounts
• Communicate with teammates inside and others outside the corporation to exchange information and/or provide customer service.
• Establish, maintain and update department files and/or client files and records.
• Compile data and perform moderate mathematical calculations such as preparing reports and correspondence as needed.
• Adhere to all company policies, procedures and practices, as well as applicable laws and regulations governing bank, Atlantic Union Financial Consultants and products offered.
• Mentors Client Assistant I position.
• Other duties as assigned, including tasks that support essential functions; and may be changed or redesigned.

Organizational Relationship

This position reports to the Operations Manager.

Position Qualifications

Education & Experience

• High School diploma; or equivalent; some higher education course completion work preferred
• Minimum of five years of experience in financial services industry supporting a Financial Advisor
• FINRA registrations to include Series 7 and 63 and State of Virginia Life and Health licenses

Knowledge & Skills

• Ability to multi-task and establish priorities.
• Excellent customer service skills.
• Proficient computer skills relevant to Microsoft Office Suites and on-line systems.
• Advanced math and analytical skills.
• Excellent written, oral, interpersonal, and negotiating skills with ability to provide information and courteous responses to requests from clients, teammates and others.
• Working knowledge of standard office equipment (phone, copier, fax, and printer/scanner) and general office procedures.
• Ability to work with minimum supervision.

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting about/careers/benefits.

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.