Specialist II - Wealth Registered Client Service Assistant (Richmond-Fredericksburg-Charlottesville-VA Beach)

Atlantic Union Bank; Norfolk (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Atlantic Union Bank is seeking a detail-oriented Client Assistant to act as a liaison between clients, Financial Advisors, and back-office operations. You will maintain and organize client and branch files, support brokerage and direct accounts, and prepare reports.

The role requires strong math, communication and multi-tasking skills, plus FINRA registrations and Virginia licenses. The position reports to the Lead Client Assistant and offers opportunities to mentor junior staff and participate

Qualifications

• High School diploma or equivalent; some college coursework preferred.
• Minimum five years of experience in financial services supporting a Financial Advisor.
• FINRA Series 7 and 63 registrations and VA Life & Health licenses required.

Responsibilities

• Ensure that each customer receives outstanding client experience.
• Maintain and service client needs for both brokerage and direct accounts
• Communicate with teammates inside and others outside the corporation to exchange information and/or provide customer service.
• Establish, maintain and update department files and/or client files and records.
• Compile data and perform moderate mathematical calculations such as preparing reports and correspondence as needed.
• Adhere to all company policies, procedures and practices, as well as applicable laws and regulations governing bank, Atlantic Union Financial Consultants and products offered.
• Mentors Client Assistant I position.
• Other duties as assigned, including tasks that support essential functions; and may be changed or redesigned.

Skills

Multi-tasking

Customer service

Microsoft Office

Analytical skills

Written and verbal communication

Office equipment

Self-motivation

Education

High School diploma or equivalent

Some higher education coursework preferred

Job description

Description

This position is responsible for acting as a liaison between clients, Financial Advisors, and back-office operations. Individual performs a variety of complex organizational duties related to the updating and organizing of information for the branch, client files and office files.

Position Accountabilities

• Ensure that each customer receives outstanding client experience.
• Maintain and service client needs for both brokerage and direct accounts
• Communicate with teammates inside and others outside the corporation to exchange information and/or provide customer service.
• Establish, maintain and update department files and/or client files and records.
• Compile data and perform moderate mathematical calculations such as preparing reports and correspondence as needed.
• Adhere to all company policies, procedures and practices, as well as applicable laws and regulations governing bank, Atlantic Union Financial Consultants and products offered.
• Mentors Client Assistant I position.
• Other duties as assigned, including tasks that support essential functions; and may be changed or redesigned.

Organizational Relationship

This position reports to the Lead Client Assistant.

Position Qualifications

Education & Experience

• High School diploma; or equivalent; some higher education course completion work preferred
• Minimum of five years of experience in financial services industry supporting a Financial Advisor
• FINRA registrations to include Series 7 and 63 and State of Virginia Life and Health licenses

Knowledge & Skills

• Ability to multi-task and establish priorities.
• Excellent customer service skills.
• Proficient computer skills relevant to Microsoft Office Suites and on-line systems.
• Advanced math and analytical skills.
• Excellent written, oral, interpersonal, and negotiating skills with ability to provide information and courteous responses to requests from clients, teammates and others.
• Working knowledge of standard office equipment (phone, copier, fax, and printer/scanner) and general office procedures.
• Ability to work with minimum supervision.

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.