Wealth QA Analyst

Citizens Bank; Charlotte (NC); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Citizens Bank is seeking a Wealth QA Analyst to review and analyze transaction processing, shareholder services, and operational processes to maintain quality and effectiveness. You will build knowledge of the company, processes, and customers while solving QA challenges and supporting regulatory compliance.

The role emphasizes QA planning, test execution, documentation, and risk mitigation in a fast-paced wealth management environment. On-site with potential remote work after training.

Qualifications

• 1 year or more of bank/financial services ideally in Wealth Operations.
• FINRA Series 7 licensure.
• Demonstrated strong interpersonal, verbal, and written communication skills.
• Success proven ability to be successful and adapt to a fast-paced, multi-dimensional work environment using strong time management skills.
• Proven ability to successfully analyze, problem solve and make decisions independently.
• Possesses detailed and goal oriented professional approach with an interest in Wealth Management and Investment business line.
• Completed high school degree or GED equivalent.

Responsibilities

• Quality assurance planning, which includes the development and implementation of quality assurance strategies, methodologies, and test plans for wealth management processes and systems.
• Test execution and analysis, test documentation and reporting, and process improvement and risk mitigation.
• Regulatory compliance, which includes staying updated on regulatory changes that impact wealth management operations and systems.

Skills

Interpersonal skills

Verbal communication

Written communication

Time management

Analytical thinking

Decision making

Interest in Wealth Management

Education

High school diploma or GED

Associate degree

Bachelor's degree

Job description

Description

Work Authorization: This role is not eligible for new employer‑sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.

As the Wealth QA Analyst, you are responsible for reviewing and analyzing transaction processing, shareholder services activities, and general operational processes to maintain, and /or enhance quality and effectiveness. Additionally, you will build knowledge of the company, processes and customers, while solving a range of straightforward problems related to QA.

Primary responsibilities include

The incumbent is responsible for quality assurance planning, which includes the development and implementation of quality assurance strategies, methodologies, and test plans for wealth management processes and systems.

The incumbent is responsible for test execution and analysis, test documentation and reporting, and process improvement and risk mitigation.

The incumbent responsible for regulatory compliance, which includes staying updated on regulatory changes that impact wealth management operations and systems.

Minimum Requirements:

• 1 year or more of bank/financial services ideally in Wealth Operations
• FINRA Series 7 licensure
• Demonstrated strong interpersonal, verbal, and written communication skills.
• Success proven ability to be successful and adapt to a fast-paced, multi-dimensional work environment using strong time management skills.
• Proven ability to successfully analyze, problem solve and make decisions independently.
• Possesses detailed and goal oriented professional approach with an interest in Wealth Management and Investment business line.
• Completed high school degree or GED equivalent.

Preferred Requirements:

• 1+ year of Quality Assurance review and testing grid processing.
• 1+ years of process improvement experience
• Securities Licenses such as Series 24 and/or Series 63 highly preferred.
• Demonstrated successful stable work history.
• Completed associates and/or bachelors college degree

Hours & Work Schedule

M-F: 8:00 AM ET - 4:30 PM ET; Occasional OT Optional

100% in office until fully trained then 4 days in the office with 1-day potential work from home

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.