Wealth Ops Processor - New Accounts

Citizens Bank; Johnston (RI); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Citizens Bank in Johnston, RI, is seeking a Wealth Ops Processor to broaden knowledge in Wealth Management through close partnership with other Operations departments.

You will process account openings and maintenance, handle mail, review documentation for accuracy, and interact with field advisors and clients. Training leads to broader exposure in investment products and more complex inquiries; in-office with occasional WFH after training.

Qualifications

• At least 1 year of bank/financial services customer service experience.
• Strong attention to detail.
• Excellent interpersonal, verbal, and written communication skills.
• Customer-focused mindset and positive attitude.
• Able to work in a fast-paced, multi-dimensional environment with strong time management.
• Ability to analyze, solve problems, and make independent decisions.
• Interest in Wealth Management and Investment Products.
• High school diploma or GED required.

Responsibilities

• Process account opening and maintenance functions.
• Handle incoming returned mail.
• Review documentation for completeness and accuracy.
• Ensure timely resolution of requests and inquiries, including phone contact.
• Reach out to field advisors and clients for clarifications as needed.
• Gain knowledge of Wealth Management products to handle inquiries with increasing complexity.

Skills

Attention to detail

Customer service

Verbal communication

Written communication

Time management

Problem solving

Independent decision making

Wealth management interest

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Job description

Description

The role of Wealth Management – Wealth Ops Processor allows experienced Wealth Ops processing colleagues the opportunity to broaden their knowledge of the industry through close partnership with other Operations departments. Candidates will be cross trained in other Wealth Operations functions. With a more versatile skill set, Wealth Ops Sr. Processors provide additional Operational support on more complex cases and inquiries.

Primary responsibilities include:

• Processing account opening/account maintenance functions
• Incoming returned mail handling
• Review documentation to determine the paperwork and information is in good order
• Ensuring prompt, accurate and timely resolution of all requests and inquiries, including phone correspondence
• Reach out to field advisors and/or clients for clarifications as needed
• Gain deeper knowledge and understanding of Wealth Management Investment products (Stocks, Bonds, Mutual Funds, Annuities) to handle customer inquiries with increasing complexity

Minimum Requirements:

• Minimum of 1 year or more of bank/financial services customer service-related experience.
• Demonstrated work history of strong attention to detail.
• Demonstrated strong interpersonal, verbal, and written communication skills.
• Proven ability for positive and customer-focused mindset.
• Proven ability to be successful and adapt to a fast-paced, multi-dimensional work environment using strong time management skills.
• Proven ability to successfully analyze, problem solve and make decisions independently.
• Possess goal oriented professional approach with an interest in Wealth Management and Investment Products.
• Completed high school degree or GED equivalent.

Preferred Requirements:

• Securities Licenses such as SIE, Series 7 or Series 63.
• Demonstrated successful stable work history.
• Completed associates and/or bachelors college degree.

Hours & Work Schedule:

• Hours per Week: 40
• Work Schedule:
  • M-F: 8:30 AM ET - 5:00 PM ET; Occasional OT Optional
  • 100% in office. Once fully trained and performing at high level potential for 1-day WFH every week.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.