WCSM Business Analysis Supervisor

Washington Technology Solutions; Olympia (WA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Telework available

Medical and dental options

Paid leave and holidays

Retirement plan options

Job summary

Washington Technology Solutions (WaTech) seeks a WCSM Business Analysis Supervisor to lead the BA team, mentor analysts, and drive enterprise-level requirements across the Workers’ Compensation Systems Modernization program. The role partners with L&I and WaTech leadership to translate needs into actionable outcomes and ensure alignment with program objectives.

The supervisor will guide requirements sessions, oversee documentation, and ensure quality deliverables, including user stories and

Qualifications

• 10 years of IT experience in elicitation, documentation, and analysis of business requirements.
• Experience in creating business process models, user stories, epics, and acceptance criteria.
• Proven liaison between business and technical staff with strong analytical skills.
• Experience leading and facilitating meetings with executives and SMEs.

Responsibilities

• Supervise BA team and provide mentoring within the WCSM PMO.
• Lead high complexity requirements sessions with executives and partners.
• Ensure future state workflows, business rules, and integration requirements are approved.
• Guide creation of user stories, acceptance criteria, epics, and use cases.
• Translate complex concepts into clear actionable information and dashboards.

Skills

Mentoring

Team leadership

Stakeholder management

Facilitation

Requirements analysis

UAT coordination

Communication

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office tools

Visio

SharePoint

Teams

Job description

WCSM Business Analysis Supervisor

(IT Business Analyst-Senior Specialist)

WaTech: Leading the way in technology!

Washington Technology Solutions (WaTech) is at the forefront nationally in integrating innovative technologies that revolutionize how state services are delivered to the people of Washington. WaTech establishes the strategic technological framework for various state domains and programs, overseeing the primary technology services throughout the state.

About the opportunity

The Workers’ Compensation Systems Modernization (WCSM) Program is a portfolio of projects with the combined task of modernizing L&I's systems and processes. The Department of Labor & Industries (L&I) is moving from a mainframe-centric model to a cloud-first model, creating the ability to introduce new capabilities and enhance existing capabilities more easily in the future. The WCSM Program leadership is located within the WaTech Director’s Office, and the day-to-day Program team will be located in WaTech. The majority of project subject matter experts are located within L&I.

Role description

The WCSM Business Analysis Supervisor serves as the BA team's escalation point, mentoring and guiding business analysts to deliver efficient, transparent, and value-driven outcomes that advance the WCSM Program objectives and strengthen trust across L&I and WaTech leadership. This position is responsible for supervising business analysis activities across complex enterprise systems, fostering cross agency collaboration, and ensuring business needs are accurately captured, documented, validated, and translated into actionable requirements.

Some of what to expect with this role

• Provide leadership, mentoring, and supervision to personnel on the BA team within the WCSM Program PMO.
• Communicate expectations, complete performance appraisals, and provide professional development opportunities.
• Lead the facilitation of high complexity requirements sessions with executives, product owners, program leaders, SMEs, and technical partners to define enterprise level business, functional, and technical requirements.
• Ensure the creation, refinement, and approval of future state workflows, business rules, and cross system integration requirements.
• Provide guidance on the creation of user stories, acceptance criteria, epics, use cases, process flows, wireframes, and prototypes.
• Identify and resolve requirement conflicts, gaps, and ambiguities by applying analytical methods and conducting focused alignment sessions for impacted parties.
• Perform gap analysis between current manual processes and potential automation solutions.
• Conduct post-implementation reviews (PIRs) to assess the effectiveness of process improvements and system changes, identifying lessons learned.
• Translate complex technical and architectural concepts into clear, actionable information.
• Prepare dashboards, reports, and communication artifacts for business audiences.
• Review vendor deliverables, test documentation, and remediation plans for accuracy and completeness.

Here’s what we’re looking for

• 10 years of experience of recent information technology related experience performing business analysis functions in each of the following: Elicitation, tracking, and documentation of business and functional requirements. Development of business process models, mockups, user stories, epics and acceptance criteria, use cases, test cases, training materials and providing training to customers. Performing as a liaison between business and technical staff. Providing critical analysis of complex systems and business processes, functions, inputs and outputs, data analysis, technical environments and visually documenting those processes.
• The total years of experience must include experience in at least three of the following: Five years of progressive Business Analyst, Product Management, or Project Management experience utilizing Agile and SDLC methodologies to perform elicitation, tracking, and documentation of as-is and to be processes, business requirements, analysis or documentation of technical and functional specifications/diagrams. Five years of progressive experience presenting concise, relevant, and determined findings and requirements that are alignment with industry standards and best practices. Five years of progressive experience leading and facilitating meetings, translating technical information into clear business language, cultivating strong relationships, and navigating challenging discussions involving differing viewpoints. Five years of progressive experience in performing business process analysis, or other closely related IT functions. Five years of experience leading or supporting user acceptance testing (UAT), executing validation processes and tracking defect resolution.
• Five years of experience supervising or leading teams. This experience must include each of the following: Assigning and reviewing work completed by others. Conducting performance reviews of team members and addressing performance issues. Coaching team members to enhance skills.
• Demonstrated proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio, Co-Pilot, SharePoint, Teams).
• A bachelor’s or higher degree involving a major study in information system technology, computer science, business administration, public administration, marketing or allied field may substitute for up to four years of required experience.
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others

Preference may be granted to applicants with the following

• Master’s degree involving a major study in information system technology, business, public administration, computer science, or allied field.
• Certification in Business Analysis (e.g., Certified Business Analysis Professional [CBAP], Six Sigma Green Belt, Black Belt Certification or SAFE Agile.
• Experience with Cloud, Data, Customer Relationship Management (CRM) solutions, or Claims implementations.
• Experience with system modernization efforts or decommissioning.
• Experience with user experience design and customer-centered design.
• Additional preferred experience: Business Analytics, Data Conversions, Enterprise Architecture framework, Data Governance framework, Data Architecture framework, Artificial Intelligence (AI) tools and systems.
• Experience leading process improvement initiatives in a government or highly regulated environment.
• Experience with data visualization tools such as Power Business Intelligence (BI), Tableau, or similar platforms.
• Familiarity with PROSCI (Change Management) or equivalent organizational change management (OCM) familiarity.

Telework

This position is approved for telework. However, the incumbent must be onsite in our Olympia, WA office ten days per month, or as requested by the supervisor.

We value diversity and different perspectives

WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives and unique identity. We invite you to include your preferred name and pronouns in your material to ensure we address you correctly throughout the application process.

What WaTech offers

As an employee of WaTech, you’ll have access to an outstanding employee benefits package that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more.

While WaTech is headquartered in Olympia, Washington, which is near some of the country’s most scenic national parks, we are able to offer many of our positions telework and flexible schedule options to help support a healthy work-life balance.

To learn more about WaTech and what our employees enjoy about working here, please visit our website.

Additional information about this role

• This position requires a background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability to perform in the position and is a continued condition of employment.

By submitting your materials, you affirm that all information is true and correct. Any untruthful information is cause for removal from the applicant pool. If hired as a result of this recruitment, the discovery of incorrect or falsified information may lead to disciplinary action or dismissal.

Contact us

For inquiries about this position, please contact Rebekah Wilkes at [phone] or email to [e-mail]

If you’d like to request an accommodation for any part of the selection process, or to receive the application material in an alternate format, please contact Human Resources at [phone] or [e-mail]. Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.