WC Call Center Leadership

Houdini; Fullerton (CA); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Houdini in Fullerton, CA seeks an on-site but hybrid-capable WC Call Center Leadership role to mentor and coach Gift Consultants. The position combines daily mentoring, performance coaching, and collaboration with supervisors to support learning and operational success.

The role requires flexibility for shift changes and a willingness to work both in the building and remotely from home, with a focus on developing strong call center skills and mentoring teams toward continuous improvement.

Qualifications

• Experience mentoring call center staff.
• Ability to coach consultants on performance and growth.
• Strong written and verbal communication skills.
• Flexibility to adapt to shift changes.

Responsibilities

• Mentoring groups of new and re-hires
• Coaching Gift Consultants on their successes and areas of opportunity
• Communicating with mentor supervisors
• Daily mentoring set up and end of day clean up
• Assisting Call Center supervisors virtually and in person with their teams when needed
• Willingness to work in the company’s building and virtually from home
• Additional responsibilities may be assigned

Skills

Mentoring

Coaching

Communication

Time management

Multitasking

Tools

Excel

Word

Outlook

MS Teams

WebOE/CS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

WC Call Center Leadership

Seasonal Full-Time Fullerton, CA, US

2 days ago Requisition ID: 1249

Salary Range: $19.00 To $21.50 Hourly

WCGB’s Mentoring Program uses a significant amount of hands‑on mentoring to further develop concepts, principles and techniques learned in the classroom.

A WCGB Mentor is guide who works with Gift Consultants to enhance their learning skills. Mentors are highly skilled individuals experienced with the Call Center job functions. They provide help and guide the Gift Consultants learning development.

Responsibilities

• Mentoring groups of new and re-hires
• Coaching Gift Consultants on their successes and areas of opportunity
• Communicating with mentor supervisors
• Daily mentoring set up and end of day clean up
• Assisting Call Center supervisors virtually and in person with their teams when needed
• Willingness to work in the company’s building and virtually from home
• Additional responsibilities may be assigned

Call Types

Characteristics

• Desire and willingness to help others while creating an encouraging environment
• Ability to provide a positive learning experience
• Up to date knowledge and skills
• Demonstrating effective coaching
• Effective time management and flexibility
• Written and verbal communication skills
• Ability to multitask and prioritize duties

Software Skills:

• WebOE/CS
• Chat & Email
• Excel
• Word
• Outlook
• MS Teams

Additional Requirements

• Must be flexible with schedule as shift times may change based on business needs