WAV Operations Coordinator

Tower Mobility LLC; Boston (MA); On-site; USD 57,859,000 - 64,747,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Holiday pay

Perkspot access

AD&D insurance

Phone reimbursement

Job summary

TowerMobility in Boston, MA is seeking a WAV Operations Coordinator to support daily operations, coordinate teams, and uphold safety and customer service standards. You will assist management, lead WAV Monitors, and help train new staff to ensure operational excellence.

The role emphasizes strong communication, initiative, and adaptability in a fast-paced environment, with a focus on learning new software and dashboards used across the company. Competitive hourly wage offered.

Qualifications

• Strong leadership and supervisory skills.
• Strong communication skills for effective internal and external collaboration.
• Ability to quickly learn new applications, software, and dashboards.

Responsibilities

• Assist management in leading daily operations and ensure efficient communication.
• Work with WAV Monitors to ensure smooth day-to-day operations and safety.
• Assist with new employee training to onboard WAV Monitors and drivers.
• Lead by example on customer service and safety protocols.
• Attend mandatory operational and safety meetings; participate in trainings.

Skills

Leadership

Communication

Problem-solving

Adaptability

Initiative

Dashboard software

Learning new software

Tools

Dashboard software

Job description

WAV Operations Coordinator

Job Description

The WAV Operations Coordinator supports daily operations by assisting management in coordinating teams, ensuring smooth task execution, and maintaining effective communication. This role upholds safety and customer service standards, supports employee training and development, and promotes a respectful team-oriented work environment.

Key Responsibilities:

• Assist management in leading daily operations, ensuring efficient communication and smooth execution of tasks.

• Work alongside and lead WAV Monitors to ensure smooth day-to-day operations and effective problem-solving in real time, including maintaining vehicle safety inspections and operations.

• Assist management with new employee training to ensure that all incoming WAV Monitors have knowledge and support, while all incoming drivers understand operational excellence.

Additional Duties:

• Lead by example on customer service skills and safety protocols for all employees, by fostering a customer-first mindset and maintaining vehicle maintenance reporting.

• Take initiative to fast-paced and dynamic situations by being on the front lines of any operational needs.

• Attendance at all mandatory meetings, which include operational and safety meetings, and required trainings; some meetings may occasionally be scheduled outside regular shift hours; an advance notice will be provided whenever possible. Absences must be approved in advance by Management, unless protected by applicable law.

General Skills & Qualifications:

• Strong leadership and supervisory skills.

• Strong communication skills for effective internal and external collaboration.

• Excellent problem-solving abilities with a focus on continuous improvement in learning.

• Ability to work in a fast-paced environment and showcase the ability to take initiative, value collaboration, and become highly adaptable.

• Be able to quickly learn new applications, software, and dashboards as adopted and used within the company.

• Must have an active driver’s license and be approved on the company’s insurance.

• Able to lift up to 30 pounds without assistance as needed.

Benefits:

• Medical, dental, and vision benefits.

• Paid time off, Sick Time, and Holiday Pay where eligible.

• Eligibility for Perkspot program.

• Access to AD&D Insurance.

• $40 personal phone reimbursement eligibility depending on position will be issued monthly.

Additional Information:

• This outline is not intended to be all-inclusive of employee duties and responsibilities as they may change at the discretion of TowerMobility.

• The hourly wage for this position is $21.50.

It is the policy of TowerMobility to provide equal employment opportunities to all applications without regard to race, color, creed, religion, sex, gender, pregnancy status, gender identity, gender expression, national origin, citizenship, age ancestry, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, reproductive health care decision make, military or veteran status or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, and compensation. In addition, TowerMobility will provide reasonable accommodations for qualified individuals with disabilities.