Waterpark Training Manager

Chula Vista Resort; Wisconsin Dells (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Chula Vista Resort in Wisconsin Dells, WI seeks an Aquatics Training Manager to develop aquatics personnel, ensuring friendly, informative guest interactions and a safe, relaxing environment from arrival to departure.

The role requires coordinating comprehensive training programs, maintaining documentation, and supporting management with department operations and safety initiatives.

Qualifications

• Requires High School Diploma (minimum).
• Lifeguard instructor license preferred; required within 3 months of hire.
• EMT or medical background in first aid, CPR and AED.

Responsibilities

• Plan, administer, and monitor a training and development program for staff at all levels.
• Coordinate and maintain documentation for training programs (lifeguard, orientation, rides, in-service, auditing, supervisor, etc.).
• Maintain training manuals, kits, and rosters.
• Organize space, agendas, supplies, and documents for classes; conduct classes.
• Clearly describe and assign responsibility and authority for department operations.
• Assist management teams in their areas of focus as needed.
• Track audit reports for remediation and incentive programs; apply guidelines.
• Attend safety training programs and in-service education as required.

Skills

People management

Conflict resolution

Coaching

Teamwork

Performance management

CPO

Lifeguard instructor license

English communication

EMT/First aid CPR AED

Education

High School Diploma

College degree

Supervisor experience

Job description

Job Details

Job Location: Chula Vista Resort - Wisconsin Dells, WI 53965, Position Type: Full Time, Job Category: Hospitality - Hotel, Aquatics Training Manager

The Aquatics Training Manager will develop aquatics personnel to create and promote a positive, lasting impression to all guests, and provide accurate information for guest queries while maintaining a friendly, relaxing atmosphere from arrival to the time of departure.

Essential Job Functions

• Plan, administer, and monitor a training and developments program within the department to provide well-trained employees at all levels.
• Coordinates and maintains documentation for training programs that include but are not limited to: Lifeguard training, Lifeguard orientation, rides training, in-service, internal auditing, Supervisor training, Emergency Response training, and general safety training.
• Maintain training manuals, training kits, and training rosters.
• Organize class space, agendas, supplies, and documents for classes. Conducts classes as well.
• Clearly describes and assigns responsibility and authority for the operation of the department.
• Responsible for assisting management teams in their areas of focus as needed.
• Track audit reports for remediation and incentive program purposes, and execute guidelines within each program.
• Attend safety training programs and in-service education as required.

Qualifications

Education

• Required- High School Diploma
• Preferred- College degree

Experience

Required- Two years of Supervisor Experience in a related field

Skills, Knowledge, Abilities

• Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management. CPO (Certified Pool Operator) preferable.
• American Red Cross Lifeguard instructor license preferred (required within 3 months of hire date).
• EMT or medical background in first aid, CPR, and AED.

Physical Requirements

• *Position sometimes requires the ability to lift, push, and pull at least 50lbs. Requires physical stamina, and extended periods of time in and out of chlorinated water in various weather conditions and temperatures. Swim 50 yards in 4ft. water and retrieve a 10lb. brick at the bottom of water.

Body Positions

Sitting, standing for at least 8 hour shift or more.

Body Sense

Have full use of eyes and ears, full power of speech.

Body Movements

Walking, turning head and torso, bending arms, wrists, and fingers. Ability to climb 5 flights of stairs.

Language

Must be able to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and carry on effective interchange with customers, vendors, and company staff.