Waterpark General Manager: Guest Experience & Growth

Slhosp; Canton (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

S&L Hospitality, in partnership with Gameday Bay, seeks an experienced General Manager to lead the full property operations of the Gameday Bay Indoor Waterpark. You will serve as the senior on-site leader responsible for operations, safety, guest experience, and financial performance.

This role requires strategic leadership, team development, revenue growth initiatives, and strong community engagement. You’ll collaborate with F&B and Engineering, manage budgets, and ensure compliance with

Qualifications

• Five (5) or more years of progressive leadership experience in waterparks, family entertainment centers, destination attractions, resorts, hospitality venues, or large-scale recreation facilities.

Responsibilities

• Provide overall leadership for day-to-day operations across all areas of Gameday Bay Waterpark.
• Lead, coach, and hold department managers accountable for staffing, training, service standards, safety, financial controls, and department performance.
• Partner with the Sales Manager and leadership team to drive revenue, group business, local partnerships, promotions, events, and overall sales strategy.
• Represent Gameday Bay throughout the community.
• May serve periodically as Manager on Duty on the waterpark floor, staying visible and observing the guest experience in real time.
• Champion an exceptional culture of hospitality, safety, accountability, confidentiality, teamwork, and ethical business practices.
• Balance property goals related to guest satisfaction, team member satisfaction, community presence, ownership priorities, revenue performance, safety, and operational excellence.
• Develop programs and experiences that drive repeat visitation.
• Work closely with Engineering to maintain preventative maintenance, cleaning, and tracking programs for equipment, facilities, back-of-house areas, and guest-facing spaces.
• Ensure compliance with all local, state, and federal regulations.
• Maintain compliance with aquatic safety standards and health department requirements.
• Oversee emergency preparedness, incident response, and staff certifications.
• Monitor operational efficiency and guest flow.
• Maintain full responsibility for profit and loss performance.
• Analyze business trends and make operational adjustments to maximize profitability.
• Develop and maintain operating procedures and service standards.
• Manage labor costs, expenses, purchasing, and inventory controls.
• Provide strategic oversight for all food and beverage operations, including the swim-up bar, concessions, catering, and event services with F&B manager.
• Partner with F&B Manager to develop menus, pricing strategies, promotions, and seasonal offerings that maximize guest satisfaction and revenue.
• Other duties as assigned and will be discussed during interview process.

Skills

Leadership

Guest service

Operations management

Budgeting

Staff development

Safety leadership

Communication

Problem solving

Job description

S&L Hospitality, in partnership with Gameday Bay, seeks an experienced General Manager to lead the full property operations of the Gameday Bay Indoor Waterpark. You will serve as the senior on-site leader responsible for operations, safety, guest experience, and financial performance.

This role requires strategic leadership, team development, revenue growth initiatives, and strong community engagement. You’ll collaborate with F&B and Engineering, manage budgets, and ensure compliance with