Gameday Bay Indoor Waterpark General Manager

Slhosp; Canton (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

S&L Hospitality, in partnership with Gameday Bay, seeks an experienced General Manager to lead the full property operations of the Gameday Bay Indoor Waterpark. You will serve as the senior on-site leader responsible for operations, safety, guest experience, and financial performance.

This role requires strategic leadership, team development, revenue growth initiatives, and strong community engagement. You’ll collaborate with F&B and Engineering, manage budgets, and ensure compliance with

Qualifications

• Five (5) or more years of progressive leadership experience in waterparks, family entertainment centers, destination attractions, resorts, hospitality venues, or large-scale recreation facilities.

Responsibilities

• Provide overall leadership for day-to-day operations across all areas of Gameday Bay Waterpark.
• Lead, coach, and hold department managers accountable for staffing, training, service standards, safety, financial controls, and department performance.
• Partner with the Sales Manager and leadership team to drive revenue, group business, local partnerships, promotions, events, and overall sales strategy.
• Represent Gameday Bay throughout the community.
• May serve periodically as Manager on Duty on the waterpark floor, staying visible and observing the guest experience in real time.
• Champion an exceptional culture of hospitality, safety, accountability, confidentiality, teamwork, and ethical business practices.
• Balance property goals related to guest satisfaction, team member satisfaction, community presence, ownership priorities, revenue performance, safety, and operational excellence.
• Develop programs and experiences that drive repeat visitation.
• Work closely with Engineering to maintain preventative maintenance, cleaning, and tracking programs for equipment, facilities, back-of-house areas, and guest-facing spaces.
• Ensure compliance with all local, state, and federal regulations.
• Maintain compliance with aquatic safety standards and health department requirements.
• Oversee emergency preparedness, incident response, and staff certifications.
• Monitor operational efficiency and guest flow.
• Maintain full responsibility for profit and loss performance.
• Analyze business trends and make operational adjustments to maximize profitability.
• Develop and maintain operating procedures and service standards.
• Manage labor costs, expenses, purchasing, and inventory controls.
• Provide strategic oversight for all food and beverage operations, including the swim-up bar, concessions, catering, and event services with F&B manager.
• Partner with F&B Manager to develop menus, pricing strategies, promotions, and seasonal offerings that maximize guest satisfaction and revenue.
• Other duties as assigned and will be discussed during interview process.

Skills

Leadership

Guest service

Operations management

Budgeting

Staff development

Safety leadership

Communication

Problem solving

Job description

S&L Hospitality along withGameday Bayis seeking an experienced, energetic, and guest-focused property General Manager to lead the full property operations.

The General Manager serves as the senior on-site leader and is responsible for the overall leadership, strategic direction, financial performance, and daily operations of Gameday Bay Indoor Waterpark.This position ensures a safe, engaging, and profitable guest experience through exceptional operational leadership, team development, revenue growth initiatives, facility maintenance, and community engagement.

What You’ll Do

• Provide overall leadership for day-to-day operations across all areas of Gameday Bay Waterpark.
• Lead, coach, and hold department managers accountable for staffing, training, service standards, safety, financial controls, and department performance.
• Partner with the Sales Manager and leadership team to drive revenue, group business, local partnerships, promotions, events, and overall sales strategy.
• Represent Gameday Bay throughout the community.
• May serve periodically as Manager on Duty on the waterpark floor, staying visible, rotating through all operating areas, supporting staff, and observing the guest experience in real time.
• Champion an exceptional culture of hospitality, safety, accountability, confidentiality, teamwork, and ethical business practices.
• Balance property goals related to guest satisfaction, team member satisfaction, community presence, ownership priorities, revenue performance, safety, and operational excellence.
• Develop programs and experiences that drive repeat visitation.
• Work closely with Engineering to maintain preventative maintenance, cleaning, and tracking programs for equipment, facilities, back-of-house areas, and guest-facing spaces.
• Ensure compliance with all local, state, and federal regulations.
• Maintain compliance with aquatic safety standards and health department requirements.
• Oversee emergency preparedness, incident response, and staff certifications.
• Monitor operational efficiency and guest flow.
• Maintain full responsibility for profit and loss performance.
• Analyze business trends and make operational adjustments to maximize profitability.
• Develop and maintain operating procedures and service standards.
• Manage labor costs, expenses, purchasing, and inventory controls.
• Provide strategic oversight for all food and beverage operations, including the swim-up bar, concessions, catering, and event services with F&B manager.
• Partner with F&B Manager to develop menus, pricing strategies, promotions, and seasonal offerings that maximize guest satisfaction and revenue.
• Other duties as assigned and will be discussed during interview process.

What We’re Looking For

• Five (5) or more years of progressive leadership experience in waterparks, family entertainment centers, destination attractions, resorts, hospitality venues, or large-scale recreation facilities.
• Demonstrated experience managing food and beverage operations, including bars, concessions, catering, banquet services, or high-volume guest venues.
• Proven track record of achieving revenue goals through food, beverage, retail, admissions, and event operations.
• Proven ability to lead a diverse team, develop department managers, and create safe, enjoyable guest and team member experiences.
• Strong business acumen with experience generating and monitoring revenue, controlling expenses, managing budgets, and improving operational performance.
• Excellent problem-solving, communication, decision-making, and guest service skills.
• Ability to obtain and maintain required licenses, certifications, permits, training, and background check requirements.
• Flexibility to work days, evenings, weekends, holidays, peak periods, and special events based on business needs.

Core Competencies

• Strategic Leadership
• Financial Acumen
• Guest Experience Management
• Team Development
• Safety Leadership
• Operational Excellence
• Community Engagement
• Problem Solving
• Change Management
• Communication and Relationship Building
• Revenue Generation & Yield Management
• Food & Beverage Financial Management

Pre-Opening and Travel Expectations

This role will be highly involved in pre-opening planning, training, recruiting, vendor coordination, operational readiness, and launch support. Travel may be needed during the pre-opening phase, with limited future overnight travel for conferences, budget preparation, leadership meetings, training, or other business needs.

This position is subject to successful completion of a background check as it relates to the responsibilities of the role.

At S&L Hospitality, culture is not just another buzz word we throw around lightly. The culture that has been built at S&L is at the base of everything we do, and we want to find team members that will not only meet our job requirements but also fit the culture of our company. S&L Hospitality has been built on the foundation of family and creating lasting, positive relationship. Our mission is to create a lasting impression doesn't just stop at our guests - we also take care of our team!

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Must be at least 16 years of age for most positions within our properties, however some may require a minimum age of 18 depending on responsibilities, hours, as well as local/state/federal laws. *Seasonal team members may not be eligible to PTO and other benefits due to length of employment.