Water Utility Call Center Specialist

WICHITA COMPANY LIMITED; Wichita (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

City of Wichita is seeking a Call Center Specialist for Public Waters to deliver outstanding customer service and accurate information to residents. This role reports to the Call Center Supervisor and handles inquiries, complaints, and service requests with professionalism.

Responsibilities include researching information, updating records, processing forms, and routing calls to the appropriate resource. Candidates should have strong communication, active listening, and problem-solving skills.

Qualifications

• Knowledge of customer service principles and practices.
• Knowledge of call center telephony and technology.
• Knowledge of administration and clerical processes.
• Excellent use of active listening, problem solving and analysis.

Responsibilities

• Answer calls and respond to emails.
• Handle customer inquiries both telephonically and by email.
• Research required information using available resources.
• Manage and resolve customer complaints.
• Provide customers with product and service information.
• Enter new customer information into system.
• Update existing customer information.
• Process orders, forms and applications.
• Identify and upscale priority issues.
• Route calls to appropriate resource.
• Follow up customer calls where necessary.
• Document all call information according to standard operating procedures.
• Complete call logs.
• These examples are not intended to be all-inclusive.
• Other related duties may be assigned as needed.

Skills

Customer service

Active listening

Problem solving

Communication

Clerical skills

Computer literacy

Job description

City of Wichita is seeking a Call Center Specialist for Public Waters to deliver outstanding customer service and accurate information to residents. This role reports to the Call Center Supervisor and handles inquiries, complaints, and service requests with professionalism.

Responsibilities include researching information, updating records, processing forms, and routing calls to the appropriate resource. Candidates should have strong communication, active listening, and problem-solving skills.