Water Treatment Technical Service Rep

A. O. Smith Corporation; Appleton (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in water heating solutions is seeking a Water Treatment Technical Service Rep. The role involves providing technical support, troubleshooting, and assisting professionals in the field with water treatment queries. Ideal candidates will possess strong communication skills, relevant experience, and an associate degree in a related field. The position offers a competitive salary and comprehensive benefits, making it a great opportunity for those looking to grow in the industry.

Benefits

Medical and dental insurance

Life insurance

Retirement plans

Disability programs

Tuition assistance

Qualifications

• 3+ years of related work experience or training.
• Experience in installation, sizing, repair, troubleshooting.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the main contact for water treatment questions and equipment information.
• Troubleshoot equipment problems in the field and direct repair procedures.
• Assist with sizing water treatment based on facility size and water usage.

Skills

Communication

Troubleshooting

Water Chemistry Knowledge

Pumps and Wells Knowledge

Education

Associate Degree in a Related Field

Tools

Salesforce

SAP

ASI

InContact

Job description

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A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

Water Treatment Technical Service Rep. is responsible for providing technical/troubleshooting assistance, general product information, warranty assistance, and limited parts order processing on products that require extensive product knowledge. Their primary customers are wholesalers (Plumbing and Pump and Well), plumbers, well driller/pump installers, water treatment professionals, general contractors, service professionals, facility maintenance personnel, architects, engineers, and other professionals responsible for ensuring equipment is specified and serviced properly. The role also involves assisting callers to repair existing equipment or replace equipment when needed.

Responsibilities

• Serve as the main contact for water treatment questions and equipment information.
• Receive calls about treatment equipment and techniques.
• Provide water analysis interpretation and product recommendations (training provided).
• Troubleshoot equipment problems in the field and direct proper repair procedures, recommending parts.
• Assist with sizing water treatment based on facility size and water usage, and assist with installation procedures (training provided).
• Refer homeowners and potential customers to dealers and distributors for water treatment sales and service.
• Quote specific commercial/industrial water treatment equipment utilizing engineered drawings and specifications provided by customers.
• Perform audits and modifications on bill of materials for equipment builds.
• Perform quality control functions and programming inspections on all commercial and industrial equipment before it leaves Water-Right (training provided).
• Work internally on product improvement and the development of new and existing products (training provided).

Qualifications

• 3+ years of related work experience or training.
• Experience in installation, sizing, repair, troubleshooting.
• Knowledge of water chemistry or background.
• Knowledge of pumps and wells.
• Ability/aptitude for all skills listed in primary functions.
• Excellent verbal and written communication skills.
• Good financial and business acumen.
• Proficiency in typing and keyboarding.
• Computer literacy and navigation skills across multiple applications including ASI, Salesforce, InContact, SAP, and others.

Education

Associate Degree in a Related Field.

What We Offer

Competitive compensation and comprehensive benefits including medical and dental insurance, life insurance, retirement plans, disability programs, and tuition assistance.

Additional Information

We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with ADA and applicable laws.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Manufacturing and Consumer Services