Water Systems Operator I/II

City of Garland; Maryland; On-site; USD 42,000 - 64,000; Full time

Job summary

City of Garland seeks an Operator in Training to learn SCADA-based operation of water pump stations and sewer lift stations, monitor the Water Distribution System, and provide 24/7 call center and dispatch support for utility issues.

The role also serves as municipal 311 operator for after-hours customer service calls.

Qualifications

• High School Diploma or GED required.
• 1 year of related experience in Water utilities, dispatch center, or equivalent.
• Must obtain Class C Water Distribution license from TCEQ within 18 months from hire.

Responsibilities

• Maintain departmental optimum water pressure to all areas of the City via SCADA system.
• Monitor water inflow, outflow, tank/tower levels, and pressure via SCADA.
• Monitor Wastewater Collection System Lift Station operations via SCADA 24/7/365.
• Provide 24/7 Water Utility operations and dispatching support.
• Provide after hours non-stand-by Animal Control dispatching and call management support.
• Provide intra-City after hour non-emergency support activities.

Skills

Dispatch operations

Water utility operation systems

Computer operations

Multi-tasking

Flexible schedule

Customer service via phone

Education

High School Diploma or GED

Class D Water Distribution license

Must obtain Class C Water Distribution license within 18 months

Class C Water Distribution license

Texas driver's license

Job description

Summary

This position is an "Operator in Training (OIT)" responsible for learning how to operate the City's water pump stations through automated controls and automated monitoring of City's sewer lift stations. This position monitors the integrity of the Water Distribution System and provides 24-hour/7-day per week/365 day per year call center and dispatch operations for water utility trouble calls. Also, responsible for serving as municipal 311 operator for after hour customer service calls.

• Operator I: 1 year experience, Class D Water - with ability to obtain Class C in 24 months.
• Operator II: 2-4 years' water experience, Class C Water, Class II Wastewater Collection, 1-2 years' Dispatch experience

Pay Range: Depends on qualifications and experience

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Maintain departmental optimum water pressure to all areas of the City at all times via Supervisory Control and Data Acquisition (SCADA) system
• Monitor water inflow, outflow, tank/tower levels, and pressure throughout the water system, via SCADA.
• Monitor Wastewater Collection System Lift Station operations data for 24 hour/7day per week/365 day per year operation, via SCADA.
• Provide 24 hour/7day per week/365 day per year Water Utility operations and dispatching management support activities.
• Provide after hour non-stand-by Animal Control dispatching and call management support activities for the municipality.
• Provide 24 hour/7day per week/365 day per year intra-City after hour non-emergency support activities for the municipality.

Minimum Qualifications

• High School Diploma or General Equivalency Diploma (GED)
• 1 year of related experience working in Water utilities, dispatch center, or equivalent Class D Water Distribution license required
• Must be able to obtain a Class C Water Distribution license from the Texas Commission on Environmental Quality (TCEQ) within 18 months from hire

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience:

• High School Diploma plus 6 months advanced study
• 1-3 years related experience

Knowledge, Skills & Abilities

• Basic knowledge of general dispatch operations
• Basic knowledge of water utility operation systems
• Skill in basic computer operations and the ability to learn new systems
• Skill in multi-tasking
• Ability to work a flexible schedule
• Ability to provide clear communications and customer service via the phone

Licenses and Certifications

• Class D Water Distribution license required
• Must be able to obtain a Class C Water Distribution license from the Texas Commission on Environmental Quality (TCEQ) within 18 months from hire
• Valid Class C Texas driver's license

Physical Requirements / Work Environment

The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.