Water Quality & Private Well Programs Specialist

City of Madison, WI; Madison (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness (PSLF)

Job summary

The City of Madison Water Utility is seeking a Program Specialist-Water Quality to coordinate the Water Resources programs, respond to customer water quality concerns, and support the Private Well Program and Wellhead Protection activities. This role involves collaboration with inspectors and staff, updating records, and providing educational outreach to customers.

You will assist with water sampling, data management, and cross connection control programs, while delivering strong customer

Qualifications

• Three (3) years of technical or administrative experience in a water or natural resources management related field, utility operations, regulatory compliance, or similar areas, with an emphasis on customer service.
• Two (2) years of experience performing technical office and/or field work in support of engineering activities, with an emphasis on customer service.
• A year-for-year substitution is allowed for vocational school or college training for the experience requirement.
• A Bachelor’s degree may be substituted for the experience requirement.

Responsibilities

• Respond to customer complaints and/or questions about water quality, coordinating with other areas of the water utility when action or information is needed.
• Maintain records of customer correspondence.
• Maintain, organize, and update water quality information for the water utility website; Review and provide updates to website program pages for private well permitting and abandonment, wellhead protection, and cross connection control.
• Provide technical and administrative support for water sampling/compliance monitoring and cross connection control programs.
• Update and maintain electronic database of residential cross connection control surveys.
• Receive and process well operation permit applications.
• Coordinate with inspectors for well inspection, well sampling, and abandonments.
• Prepare periodic reports on well permitting and abandonment activities.
• Determine applicability of private well permitting and water service connection requirements for locations served by a private well.
• Receive and evaluate completeness of requests for delayed connections.
• Prepare official notices for compliance.
• Communicate program objectives to well owners and contractors.
• Process reimbursement applications for the abandonment of private wells and connection to municipal water.
• Coordinate surveys for unabandoned private wells, for applicable properties.
• Maintain records of correspondence and compliance.
• Assist with the review of proposed land uses, or changes in use, for parcels located within Wellhead Protection Zones/Districts. Gather necessary information from project representatives and property owners and maintain records of correspondence, development plans, and active reviews.
• Assist with updating contaminated source inventories for municipal wells utilizing government records, electronic databases, reconnaissance surveys and personal accounts; Develop and maintain an electronic database to document the contaminant source inventory results; Coordinate updates to wellhead protection plan maps and tables that include new surveillance information.
• Assist with the development and implementation of a public education and awareness program for wellhead protection activities; Provide copies of wellhead protection plans to neighboring municipalities; Prepare and distribute informational brochures to elected officials, City committee members, residents and property owners with existing or potential contaminant sources in the WHPA, local schools and the general public; attend neighborhood and public meetings and lead discussions.

Skills

Customer service

Education

Bachelor’s degree in engineering, water resources, or a related field

Vocational school or college training in civil engineering technology, environmental studies, geography, geology, or a closely related area

Job description

The City of Madison Water Utility is seeking a Program Specialist-Water Quality to coordinate the Water Resources programs, respond to customer water quality concerns, and support the Private Well Program and Wellhead Protection activities. This role involves collaboration with inspectors and staff, updating records, and providing educational outreach to customers.

You will assist with water sampling, data management, and cross connection control programs, while delivering strong customer