Water Quality & Wellhead Protection Coordinator

Madison, City of (WI); Madison (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

The City of Madison Water Utility is seeking a Program Specialist-Water Quality to coordinate water quality programs, respond to customer concerns, and support well-related initiatives. You will work with the Water Resources section with limited supervision, following policies and developing procedures to meet program goals.

This role supports water sampling, cross connection control, and public education efforts, with opportunities to engage with diverse communities and provide clear

Qualifications

• Three years of technical or administrative experience in water, natural resources, or related field with emphasis on customer service.
• Or two years of technical office/field work supporting engineering activities with emphasis on customer service.
• Or vocational training in civil engineering technology/environmental studies/geography/geology may substitute for experience.
• Bachelor’s degree in engineering, water resources, or related field may substitute for the experience requirement.

Responsibilities

• Respond to water quality complaints or questions and coordinate with other areas of the water utility.
• Maintain records of customer correspondence and prepare periodic reports.
• Update water quality information on the website, including private well permitting and wellhead protection pages.
• Provide support for water sampling/compliance monitoring and cross connection control programs.
• Update and maintain electronic database of residential cross connection surveys.

Skills

Customer service

Data entry

Record keeping

Communication skills

Education

Bachelor’s degree in engineering, water resources, or related field

Tools

Microsoft Office

GIS software

Database management

Job description

The City of Madison Water Utility is seeking a Program Specialist-Water Quality to coordinate water quality programs, respond to customer concerns, and support well-related initiatives. You will work with the Water Resources section with limited supervision, following policies and developing procedures to meet program goals.

This role supports water sampling, cross connection control, and public education efforts, with opportunities to engage with diverse communities and provide clear