Water Park Experience Ambassador

Biloxi Lodging; Biloxi (MS); On-site; USD 14,000 - 19,000; Full time

Job summary

Biloxi Lodging is seeking a Water Park Attendant to support daily park operations and guest services. You will greet guests, share information on attractions and rules, and assist with locating amenities to ensure a positive visit for all guests.

You will monitor attractions for safety, maintain cleanliness, and help with opening/closing duties. The role requires outdoor work, teamwork, and the ability to handle busy periods with professionalism and care.

Qualifications

• Previous experience in customer service or hospitality is preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm and composed in busy or stressful situations.
• Knowledge of basic safety and first aid practices.
• Ability to work as part of a team and follow instructions from supervisors.
• Physical ability to stand, walk, and perform tasks in an outdoor, active environment.
• Must be at least 16 years old.

Responsibilities

• Greet guests in a friendly and welcoming manner as they enter the park.
• Provide information about park attractions, rules, and schedules to guests.
• Assist guests with locating amenities such as restrooms, restaurants, and seating areas.
• Help guests with any questions or concerns, ensuring a positive experience at the park.
• Monitor water attractions, ensuring all guests are following safety rules.
• Assist in identifying potential safety hazards and prevent accidents.
• Ensure guests are wearing appropriate swimwear and safety equipment when required.
• Watch for unsafe behavior and intervene when necessary.
• Regularly inspect and clean park areas, including water slides, pools, restrooms, and common spaces.
• Ensure that trash is picked up, and public areas are kept tidy and hygienic.
• Help in maintaining pool cleanliness by checking for debris and ensuring proper filtration.
• Assist with maintaining the appearance of the park, including cleaning lounges, umbrellas, and tables.
• Assist with the opening and closing procedures of the park, including setting up attractions and cleaning.
• Monitor and maintain equipment such as slides, splash pads, and pool areas to ensure they are functioning properly.
• Report any issues with equipment or park facilities to the supervisor or maintenance team.
• Provide exceptional customer service by addressing guest inquiries, complaints, or concerns in a professional manner.
• Assist guests with directions, park rules, and any other needs that may arise.
• Ensure that guests are following all safety regulations and ensure their overall satisfaction during their visit.
• Work collaboratively with fellow attendants and other staff members to ensure smooth operations.
• Participate in training and team meetings to stay updated on policies, safety standards, and new procedures

Skills

Customer service

Communication skills

Calm under pressure

First aid knowledge

Physical stamina

Teamwork

Age requirement 16+

Job description

Biloxi Lodging is seeking a Water Park Attendant to support daily park operations and guest services. You will greet guests, share information on attractions and rules, and assist with locating amenities to ensure a positive visit for all guests.

You will monitor attractions for safety, maintain cleanliness, and help with opening/closing duties. The role requires outdoor work, teamwork, and the ability to handle busy periods with professionalism and care.