Water Mitigation Project Manager

ServiceMaster of South Shore Inc; North Richland Hills, Northern (TX, KY); Hybrid; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Training & development

Vision insurance

Company parties

Dental insurance

Job summary

ServiceMaster TEAM in the Dallas–Fort Worth area seeks a Water Mitigation Project Manager to lead restoration projects end-to-end, overseeing technicians on site and coordinating with customers and adjusters. You will manage scope, budget, and timelines while ensuring quality from first visit to project completion.

Ideal candidates have IICRC WRT certification and 3+ years in restoration, with strong communication and data-entry abilities.

Qualifications

• IICRC WRT certification is required; ASD preferred.
• 3+ years in restoration with team management experience.
• Strong communication and customer service skills.
• Ability to work independently or with a team and meet deadlines.

Responsibilities

• Run assigned residential and commercial mitigation jobs: review work orders and ensure equipment and supplies on site.
• Scope and inspect jobs on site and monitor drying, demolition, and restoration activity to keep quality, budget, and timelines on track.
• Supervise technicians and help train new team members.
• Explain the drying process and next steps to customers using printed materials.
• Work with adjusters to resolve questions and support scope and reimbursement.
• Document every job with notes and photos and track billable events.
• Complete QA inspections and collect customer signatures and payments when needed.

Skills

IICRC WRT

Team leadership

Customer service

Communication

Data entry on tablet

Tools

Tablet data entry

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Company parties
• Dental insurance

Water Mitigation Project Manager

$23.50-27 / per hour + overtime and on-call rotation

Want to own the production side of restoration jobs and make a real difference for customers on their worst days? ServiceMaster TEAM is hiring a Mitigation Project Manager to run waterprojects in the DFW area. You'll manage jobs from first visit to completion: overseeing the technicians on site, keeping each job on scope and on budget, and being the main contact for customers and adjusters. We're a full-service restoration company, so you'll work alongside all of our teams.

What you'll do

• Run assigned residential and commercial mitigation jobs: review work orders and make sure the right equipment and supplies are on the truck and on site
• Scope and inspect jobs on site and monitor drying, demolition, and other restoration activity to keep quality, budget, and timelines on track
• Supervise the technicians assigned to your jobs and help train new team members
• Explain the drying process and next steps to customers in person, using printed materials as a guide
• Work with adjusters in person, by phone, and virtually to resolve questions and support scope, supplements, and reimbursement
• Document every job with clear notes and photos, track personnel and resources used, and communicate all billable events
• Complete quality assurance inspections at job completion and collect customer signatures and payments when needed

What you bring

• IICRC WRT certification (required); ASD preferred
• 3+ years in the restoration industry, including experience managing a team of 2 or more
• Knowledge of restoration work both with and without insurance
• Strong communication and customer service skills, and the composure to work through difficult situations
• Comfort entering data on a tablet or phone
• Ability to prioritize and meet deadlines, working independently or with a team
• Valid driver's license with a satisfactory driving record
• Availability for an on-call schedule

What we offer

• $23.50-27 per hour] [+ overtime / on-call rotation]
• Health, vision, dental, and more
• Work that helps families and businesses recover

Physical requirements

Move up to 50 lbs often; stand, walk, squat, crawl, and crouch for extended periods; work in varied indoor and outdoor conditions; and wear a respirator that seals to your face. Reasonable accommodations may be made for individuals with disabilities.

ServiceMaster Restore franchise locations are independently owned and operated.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.