Water Mitigation Lead & Field Supervisor

Restore Restoration, Inc.; Illinois; On-site; USD 65,000 - 95,000; Full time

Job summary

Restore Restoration is a family-operated restoration firm serving the Chicagoland area seeking a hands-on Mitigation Manager to lead water mitigation from response to dry-out completion. You will supervise field crews, perform on-site inspections, and ensure safety and quality on every job.

In this role, you’ll manage drying equipment, moisture readings, and coordination with homeowners, insurance partners, and office staff, while adhering to IICRC standards. Extended hours may be required.

Qualifications

• Experience in water mitigation or emergency restoration required.
• Ability to lead crews and manage active job sites.
• Strong knowledge of drying principles and moisture mapping.
• Experience scoping losses and communicating with customers and adjusters.
• IICRC certifications preferred or willingness to obtain.
• Excellent leadership, communication, and problem-solving skills.
• Physically capable of demolition and mitigation labor; valid driver’s license.
• High school diploma or GED.

Responsibilities

• Serve as the primary responder and field leader on all water mitigation losses.
• Perform on-site inspections and develop clear scopes of work for water, fire, and mold remediation.
• Lead mitigation crews in performing extraction, demolition, cleaning, and structural drying.
• Ensure all job sites are clean, organized, and professionally maintained throughout the project lifecycle.
• Manage and deploy drying equipment, including air movers, dehumidifiers, air scrubbers, and specialty systems.
• Monitor drying progress through moisture mapping, daily readings, and documentation.
• Adjust equipment and drying plans to meet industry standards and timelines.
• Communicate clearly with homeowners, property managers, and insurance partners.
• Maintain high levels of customer satisfaction during emergency service delivery.
• Coordinate with office staff on scheduling, documentation, and job updates.
• Ensure all work complies with IICRC standards and company safety protocols.
• Oversee proper use of PPE and safe handling of hazardous or contaminated materials.
• Participate in 24/7 on-call emergency response rotation as needed.

Skills

Water mitigation

Leadership/Team leadership

Moisture mapping

On-site inspection

Communication with homeowners/adjuster

Driver's license

Safety protocols

Education

High School Diploma or GED

IICRC certifications (WRT, ASD, AMRT) preferred or willing to obtain

Job description

Restore Restoration is a family-operated restoration firm serving the Chicagoland area seeking a hands-on Mitigation Manager to lead water mitigation from response to dry-out completion. You will supervise field crews, perform on-site inspections, and ensure safety and quality on every job.

In this role, you’ll manage drying equipment, moisture readings, and coordination with homeowners, insurance partners, and office staff, while adhering to IICRC standards. Extended hours may be required.