Water Mitigation & Claims Specialist - Flexible Hours

Accuserve Solutions Inc; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

Accuserve is a Managed Repair Experience Company dedicated to guiding policyholders through restoration claims. This role focuses on managing mitigation losses from intake to closure, coordinating with insureds, contractors and carriers, and ensuring timely scope development and invoicing.

Ideal candidates demonstrate superb communication, organization, and problem-solving skills, can work independently, and adapt to CAT events.

Qualifications

• GED or High School Diploma required.
• Excellent computer skills in a Microsoft Windows environment.
• Effective oral and written communication skills.
• Excellent interpersonal and coaching skills.
• Ability to work independently with minimal supervision.
• Maintain a flexible work schedule depending on CAT situations.

Responsibilities

• Applies and follows all customer service, restoration claim, and Company policies and procedures, including script adherence.
• Provides prompt and efficient contact with the policy holder and dispatch a certified contractor to the premises for arrival within company guidelines.
• Actively manages files to mitigate damage for insurance carriers and expedite closure of files.
• Verifies status of claim with Insurance Carrier (e.g. covered loss).
• Creates the invoice based on authorized services required to mitigate the loss.
• Holds contractors to industry standards to ensure an appropriate drying plan is put into place.
• Submits invoice, claim summary, and documentation to carrier as necessary.

Skills

Effective communication

Independent work

Organizational skills

Problem solving

Tech savvy

Flexibility

Microsoft Office

Education

GED or High School Diploma

Tools

Xactimate/Symbility

Microsoft Windows

Job description

Accuserve is a Managed Repair Experience Company dedicated to guiding policyholders through restoration claims. This role focuses on managing mitigation losses from intake to closure, coordinating with insureds, contractors and carriers, and ensuring timely scope development and invoicing.

Ideal candidates demonstrate superb communication, organization, and problem-solving skills, can work independently, and adapt to CAT events.