Water/Fire Production Crew Chief

Servprostcharlesgenevabatavia; St. Charles (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in restoration services is seeking a Water & Fire Production Crew Chief. This role is critical for coordinating and performing work on restoration projects, ensuring customer satisfaction, and managing team activities. The ideal candidate will have relevant certifications, experience in the field, and a commitment to safety and quality.

Benefits

Career advancement

Professional development

Medical, dental, accident, and life insurance

Paid vacation time

401(k) with company match

Qualifications

• Minimum 2 years experience in cleaning, restoration, or construction.
• IICRC WRT certification required.
• Effective written and oral communication skills.

Responsibilities

• Facilitate positive customer experience and satisfaction.
• Communicate clear expectations to production technicians.
• Document detailed job files supporting services provided.

Skills

Effective communication

Basic math skills

Customer satisfaction

Quality control

Education

High school diploma/GED

IICRC WRT certification

Job description

SERVPRO of St. Charles/Geneva/Batavia is hiring a Water & Fire Production Crew Chief!

Our People First culture sets us apart. We value teamwork, open communication, personal growth, flexibility, transparency, and trust.

Benefits

SERVPRO of St. Charles/Geneva/Batavia offers:

• Career advancement
• Professional development
• Medical, dental, accident, and life insurance
• Paid vacation time
• 401(k) with company match

As the front-line representative of the SERVPRO brand, the Production Crew Chief demonstrates the company’s Here to Help commitment to customers and clients. This is done by coordinating, controlling, and performing work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Facilitate a positive customer experience and ensure customer satisfaction of services tracked with online reviews
• Communicate clear expectations to production technicians and supervise their activities
• Coordinate and perform production processes as scheduled and ensure quality control
• Document a detailed and accurate job file to support the services provided
• Manage and control labor and consumable usage on assigned projects
• Communicate with production manager and office staff on project progress and issues

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Effective written and oral communication
• Basic math skills
• Valid driver’s license
• High school diploma/GED (preferred)
• IICRC WRT certification required and ASD preferred
• Ability to speak Spanish is a plus, but not required
• At least 2 years of experience in cleaning, restoration, or construction required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to work with/around cleaning agents
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law

Pay is based on experience, with possibility of overtime pay, after-hours bonus, incentives, and increases based on merit.

Please visit our websites for additional information:

Palatine Office: www.servproelkgroveeschaumburgitascaroselle.com
St. Charles Office: www.servprostcharlesgenevabatavia.com

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.