Water & Fire Mitigation Supervisor

PuroClean; Crafton (Allegheny County); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401 k

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Flexible Schedule

Job summary

PuroClean of Pittsburgh is seeking an experienced Water & Fire Mitigation Supervisor to lead field operations, supervise mitigation technicians, and ensure safe, professional project completion with exceptional customer service.

The ideal candidate will manage water damage, drying, fire/smoke and mold remediation across residential and commercial losses, coordinating with staff, insurers, and clients while maintaining thorough documentation.

Qualifications

• Experience leading restoration field teams on water and fire projects.
• Proven ability to manage multiple active jobs and priorities.
• Excellent customer service and professional communication.
• Comfortable documenting projects with photos, notes, and moisture readings.
• Willing to train and coach mitigation technicians.

Responsibilities

• Supervise and work alongside mitigation technicians on residential and commercial projects.
• Manage water damage, structural drying, fire and smoke damage, mold remediation, demolition, and debris removal projects.
• Evaluate jobsite conditions and determine appropriate mitigation and drying procedures.
• Set up, monitor, document, and adjust drying equipment and mitigation systems.
• Manage multiple active projects and coordinate technicians, equipment, and daily field activities.
• Communicate professionally and confidently with property owners throughout the restoration process.
• Explain our process, answer customer questions, build trust, and obtain required work authorizations.
• Maintain accurate daily job documentation, including photos, notes, moisture readings, equipment records, and job progress.
• Complete required documentation through our restoration management software for office staff and insurance carrier requirements.
• Work closely with technicians, office staff, estimators, management, insurance professionals, and other project stakeholders.
• Ensure projects are progressing according to company procedures and industry standards.
• Maintain clean, safe, organized, and professional jobsites, vehicles, equipment, and work areas.
• Help train, coach, and develop mitigation technicians.
• Lead by example and maintain accountability within the production team.
• Participate in the company’s rotating on-call schedule and respond to after-hours emergency losses when assigned.
• Ensure exceptional customer service and client satisfaction throughout every project.

Skills

Leadership

Customer Service

Communication

Project Management

Team Supervision

Problem Solving

Education

IICRC WRT certification

ASD/AMRT/FSRT or related certifications a plus

Job description

Water & Fire Mitigation Supervisor

PuroClean of Pittsburgh is growing, and we’re looking for an experienced Water & Fire Mitigation Supervisor to become a key member of our team.

Pay: $65,00-75,000 per year

We are a family-owned restoration company with a high-performance, customer-first culture. We believe in taking care of our customers, supporting our team, and doing the job right.

This is an excellent opportunity for an experienced restoration professional who wants to take the next step in their career. We’re looking for someone who can lead a team, manage jobs, communicate confidently with customers, solve problems in the field, and work alongside the team when needed.

This is a working supervisor position. As our Pittsburgh operation continues to grow, this position will have the opportunity to take on additional leadership responsibilities and grow with the company.

Responsibilities

As our Water & Fire Mitigation Supervisor, you will help lead field operations and ensure projects are completed safely, professionally, efficiently, and with exceptional customer service.

You will:

• Supervise and work alongside mitigation technicians on residential and commercial projects.
• Manage water damage, structural drying, fire and smoke damage, mold remediation, demolition, and debris removal projects.
• Evaluate jobsite conditions and determine appropriate mitigation and drying procedures.
• Set up, monitor, document, and adjust drying equipment and mitigation systems.
• Manage multiple active projects and coordinate technicians, equipment, and daily field activities.
• Communicate professionally and confidently with property owners throughout the restoration process.
• Explain our process, answer customer questions, build trust, and obtain required work authorizations.
• Maintain accurate daily job documentation, including photos, notes, moisture readings, equipment records, and job progress.
• Complete required documentation through our restoration management software for office staff and insurance carrier requirements.
• Work closely with technicians, office staff, estimators, management, insurance professionals, and other project stakeholders.
• Ensure projects are progressing according to company procedures and industry standards.
• Maintain clean, safe, organized, and professional jobsites, vehicles, equipment, and work areas.
• Help train, coach, and develop mitigation technicians.
• Lead by example and maintain accountability within the production team.
• Participate in the company’s rotating on-call schedule and respond to after-hours emergency losses when assigned.
• Ensure exceptional customer service and client satisfaction throughout every project.

Our Ideal Team Member

We’re looking for someone who takes ownership and can be trusted to manage projects without constant supervision.

Our ideal candidate is:

• A strong leader who is also willing to work alongside the team.
• Excellent at customer service.
• A confident and professional communicator.
• Organized and capable of managing multiple projects and priorities.
• A strong problem solver who can make sound decisions in the field.
• Reliable and punctual.
• Positive and solution-oriented.
• A team player who leads by example.
• Detail-oriented with documentation.
• Professional and respectful with customers and coworkers.
• Comfortable communicating with homeowners, property managers, adjusters, insurance professionals, and commercial clients.
• Someone with a "Yes, we can help you with that" attitude.
• Willing to take responsibility and ownership when challenges arise.
• Comfortable working in a fast-paced emergency restoration environment.
• Previous experience in the water, fire, or property damage restoration industry.
• Previous supervisory, lead technician, or leadership experience with restoration teams.
• Strong knowledge of water damage mitigation and structural drying.
• Experience with fire/smoke damage and mold remediation.
• Experience working on residential and commercial losses.
• Ability to manage technicians, schedules, equipment, and multiple active projects.
• Strong leadership, customer service, and communication skills.
• Ability to properly document projects using photos, written notes, moisture readings, equipment logs, and restoration software.
• Ability to train, coach, and hold technicians accountable.
• Valid driver’s license and acceptable driving record.
• Ability to perform the physical requirements associated with restoration and mitigation work.

Certifications

IICRC WRT certification is strongly preferred.

Additional certifications such as ASD, AMRT, FSRT, OCT, or other restoration-related certifications are a plus.

Why Join PuroClean of Pittsburgh?

We’re building something in Pittsburgh, and we’re looking for people who want to grow with us—not simply fill a position.

Our field team is supported by our office and management team to help keep documentation, estimating, insurance requirements, and project administration moving forward.

That allows our field leaders to concentrate on what they do best: taking care of customers, managing projects, and leading their teams.

We maintain high standards and expect our team members to take ownership of their responsibilities. In return, we provide the support, tools, training, and opportunities needed to succeed.

As our Pittsburgh operation continues to expand, strong performers will have opportunities for additional responsibility and career advancement.

If you’re an experienced restoration professional who can lead from the front, take ownership of your projects, provide exceptional customer service, and help us build a strong team, we’d like to talk with you.

401 k

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Flexible Schedule