Water & Fire Mitigation Project Manager - Annapolis MD

ServiceMaster Restore 11571 - Crofton; Crofton (MD); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Salary + commission

Paid holidays

Company vehicle

Company cell phone

Paid training and certifications

Full-time and part-time opportunities

Job summary

ServiceMaster Restore - Crofton is seeking a Mitigation Project Manager to build and lead our mitigation division. This role starts hands‑on with field involvement and grows into leadership as the division expands.

You will develop workflows, manage projects, support business growth, and supervise the team while coordinating mitigation services and maintaining client communications.

Qualifications

• Restoration, mitigation, construction, or project management experience preferred.
• Xactimate experience is a plus.
• Strong communication and leadership skills.
• Ability to build trust with customers and referral partners.
• Valid driver’s license.
• Organized, dependable, and motivated mindset.

Responsibilities

• Division Growth & Operations: Help develop and grow the mitigation division from the ground up; assist with workflows, production standards; support hiring and training; maintain quality control.
• Project Management & Field Operations: Respond to water, fire, mold, and storm damage losses; perform site inspections, moisture mapping, and scope development; coordinate mitigation services; monitor progress and client communication; ensure documentation.
• Business Development: Build relationships with plumbers, HVAC contractors, property managers, insurance agents, and referral partners; generate new business opportunities; track lead activity.
• Financial & Administrative Responsibilities: Review project documentation and profitability; assist with estimates and insurance communication; support collections and costs awareness.

Skills

Strong communication

Leadership

Customer relationship

Valid driver’s license

Tools

Xactimate

Job description

Benefits:

• Company vehicle
• Paid industry training and certifications
• Leadership development and advancement opportunities
• Monthly and/or quarterly performance incentives
• Free uniforms
• Training & development
• Company car
• Opportunity for advancement
• Paid time off

ServiceMaster Restore - Crofton

is a family owned franchise providing 24/7 emergency response services for water, fire, smoke, and storm damage. We help homeowners and businesses recover after unexpected property losses with urgency, professionalism, and compassion.

We are looking for a Mitigation Project Manager to help grow and lead our mitigation division.

This role starts as a hands-on position with field involvement and transitions into a leadership-focused role as the division expands. We are looking for someone who can help build systems, manage projects, support business growth, and lead by example.

What You’ll Do:

Division Growth & Operations

• Help develop and grow the mitigation division from the ground up
• Assist with creating workflows, operational systems, and production standards
• Support hiring and training efforts as the team grows
• Maintain quality control, accountability, and professionalism across projects

Project Management & Field Operations

• Respond to water, fire, mold, and storm damage losses
• Perform site inspections, moisture mapping, and scope development
• Coordinate mitigation services including extraction, demolition, drying setup, and cleanup
• Monitor project progress and maintain communication with customers throughout the job
• Ensure accurate job documentation, photos, and reporting

Business Development

• Build relationships with plumbers, HVAC contractors, property managers, insurance agents, and other referral partners
• Help generate new business opportunities through networking and relationship building
• Track lead activity and support division growth initiatives

Financial & Administrative Responsibilities

• Review project documentation and job profitability
• Assist with estimates and insurance communication
• Support collections, deductibles, and invoice follow-up as needed
• Maintain awareness of project costs and operational efficiency

Compensation & Benefits:

• Salary + commission
• Paid holidays
• Company vehicle
• Company cell phone
• Paid training and certifications
• Full-time and part-time opportunities available
• Strong long-term growth opportunity within the company

Qualifications:

• Restoration, mitigation, construction, or project management experience preferred
• Xactimate experience is a plus
• Strong communication and leadership skills
• Ability to build trust with customers and referral partners
• Valid driver’s license
• Organized, dependable, and motivated mindset

We’re building a strong local team and looking for someone who wants to grow with the company long term while helping shape the future of the division.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.