Water/Fire - Project Manager/Estimator

servicemaster-restore-usa-careers; Crofton (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Performance bonus

Competitive pay

Uniforms provided

Advancement opportunities

Training & development

Job summary

ServiceMaster Restore - Crofton is seeking a Mitigation Project Manager/Estimator to lead field operations, manage performance, and ensure timely completion of water, fire, and storm restoration projects. You will coordinate crews, document work, and communicate with clients throughout the process.

You will prepare estimates in Xactimate, supervise technicians, and work closely with adjusters to resolve losses, while maintaining high standards of safety and customer service.

Qualifications

• Strong knowledge of insurance restoration and construction industry.
• Experience managing teams of 2 or more.
• Excellent customer service skills.
• Ability to enter data using a tablet or mobile phone.
• Strong verbal and written communication skills.
• Ability to prioritize activities and meet deadlines.
• Working on-call schedule is required.
• Experience with creating estimates using Xactimate.

Responsibilities

• Lead field production activities and supervise techs.
• Create estimates in Xactimate per guidelines.
• Explain processes to customers and resolve questions in person.
• Interface with adjusters and customers to manage losses.
• Document and photograph jobs for insurance reimbursement.
• Train new technicians or key team members.

Skills

Customer service

Team leadership

Communication

Data entry

Problem solving

Time management

On-call readiness

Education

High school diploma

College degree preferred

Tools

Xactimate

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training & development

ServiceMaster Restore - Crofton

is a family owned franchise providing 24/7 emergency response services for water, fire, smoke, and storm damage. We help homeowners and businesses recover after unexpected property losses with urgency, professionalism, and compassion.

This role starts as a hands‑on position with field involvement and transitions into a leadership‑focused role as the division expands. We are looking for someone who can help build systems, manage projects, support business growth, and lead by example.

Position Overview

Mitigation Project Managers/Estimator lead our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitors and inspects tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepares/reviews documentation to include notes, photos and documents according to company policies and procedures, explains processes used to complete active jobs and next steps to resolution in person to customers, supervise techs assigned to the job.

You will need not only your excellent technical skills, you must have the necessary Customer Service skills that are necessary to work through difficult situations.

You will be responsible for creating estimates in Xactimate utilizing the program guidelines and IICRC standards. Must have basic construction background which includes basic understanding of building materials, flooring and other materials affected by wind, water, fire, smoke and other property damage causes. You will make a difference here. From helping clients solve the needs they have, helping our company grow and prosper.

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job
• May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.
• Maintains records of personnel and resources used on projects and communicates all billable events to others.
• May be responsible for creation of estimates in applicable software
• Inspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of job
• Document / review loss with clear and descriptive job photos and upload into operating system/software
• May write mitigation and reconstruction estimates using Xactimate
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• May train new technicians or key operational team members

Compensation & Benefits

• Salary + commission
• Paid holidays
• Company vehicle
• Company cell phone
• Paid training and certifications
• Full-time and part-time opportunities available
• Strong long-term growth opportunity within the company

Job Requirements

• High school graduate or equivalent, college degree preferred.
• Strong knowledge of insurance restoration and or construction industry
• Valid Driver's License and satisfactory driving record
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Working on-call schedule is required
• Certifications preferred:
  • ASD – Applied Structural Drying Technician
  • FSRT – Fire & Smoke Restoration Technician
  • OCT – Odor Control Technician
  • WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to