Water Damage Restoration Specialist

ServiceMaster Restore®; Virginia Beach (VA); On-site; USD 23,419 - 35,817; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

ServiceMaster Restore® is seeking a Water Damage Restoration Technician in Virginia Beach to monitor, inspect, and complete tasks for water restoration projects. You will prepare documentation, notes, photos, and reports to support insurance reimbursements and explain processes to customers on-site.

The role requires a high school diploma, a valid driver's license, and strong communication and customer service skills.

Qualifications

• High school graduate or equivalent.
• Valid Driver's License
• Good verbal and written communication skills
• Good customer service skills
• Experience with using mobile software to enter data
• Certifications are not required but preferred: WTR, ASD

Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job
• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
• Responsible for making daily adjustments to the drying plan based on meter readings
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Skills

Customer service

Verbal communication

Written communication

Mobile data entry

Education

High school diploma

Job description

ServiceMaster Restore® is seeking a Water Damage Restoration Technician in Virginia Beach to monitor, inspect, and complete tasks for water restoration projects. You will prepare documentation, notes, photos, and reports to support insurance reimbursements and explain processes to customers on-site.

The role requires a high school diploma, a valid driver's license, and strong communication and customer service skills.