Water Damage Crew Chief - Experienced and Certified

The ServiceMaster Company, LLC; Salem (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Job summary

The ServiceMaster Restore team is seeking an experienced Water Damage Crew Chief to lead on residential and commercial losses. You will manage technicians, perform extraction and drying, and ensure safety and quality on job sites.

Ideal candidates have professional restoration experience, knowledge of structural drying, moisture mapping, and strong documentation and customer-service skills. IICRC WRT is preferred; ASD/AMRT certifications are a plus.

Qualifications

• Professional water-damage/restoration experience.
• Knowledge of water extraction and structural drying.
• Experience with moisture meters and drying equipment.
• Ability to lead technicians.
• Strong communication and customer-service skills.
• Strong documentation and mobile technology skills.
• Valid driver's license and ability to meet company driving requirements.
• Ability to meet the physical requirements of the position.
• Availability for emergency/on-call work as scheduled.

Responsibilities

• Lead technicians on residential and commercial water losses.
• Perform water extraction and structural drying.
• Inspect affected areas and identify moisture migration.
• Use moisture meters and other inspection equipment.
• Set up and monitor air movers, dehumidifiers, and air filtration devices.
• Perform controlled demolition and containment.
• Protect customer property and maintain clean, safe jobsites.
• Direct daily crew activities and maintain production standards.
• Communicate professionally with customers.
• Complete accurate photos, moisture readings, and daily documentation.
• Use Restore 365, Mitigate, DocuSketch, and other company technology.
• Ensure crews follow safety procedures and company standards.
• Maintain company vehicles, tools, and equipment.
• Train and develop newer technicians.
• Communicate job conditions and changes to the Supervisor or Project Manager.
• Participate in emergency/on-call response as scheduled.

Skills

Leadership

Communication

Customer service

Documentation

Training

Education

IICRC WRT certification preferred

ASD/AMRT certifications encouraged

Tools

Restore 365

Mitigate

DocuSketch

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance

Lead the Crew. Run the Job. Build Your Career.

ServiceMaster Restore is looking for an experienced Water Damage Crew Chief to join our restoration team.

This is not an entry-level position. We're looking for someone with professional water mitigation experience who understands structural drying, can lead technicians, communicate with customers, and take ownership of a jobsite.

What You'll Do

• Lead technicians on residential and commercial water losses.
• Perform water extraction and structural drying.
• Inspect affected areas and identify moisture migration.
• Use moisture meters and other inspection equipment.
• Set up and monitor air movers, dehumidifiers, and air filtration devices.
• Perform controlled demolition and containment.
• Protect customer property and maintain clean, safe jobsites.
• Direct daily crew activities and maintain production standards.
• Communicate professionally with customers.
• Complete accurate photos, moisture readings, and daily documentation.
• Use Restore 365, Mitigate, DocuSketch, and other company technology.
• Ensure crews follow safety procedures and company standards.
• Maintain company vehicles, tools, and equipment.
• Train and develop newer technicians.
• Communicate job conditions and changes to the Supervisor or Project Manager.
• Participate in emergency/on-call response as scheduled.

Experience & Certifications

We're looking for professional experience with:

• Water Extraction
• Structural Drying
• Moisture Mapping
• Drying Equipment
• Demolition
• Containment
• Documentation

IICRC WRT certification is strongly preferred.

Candidates with additional certifications such as ASD and AMRT are especially encouraged to apply.

Commercial water-loss experience is a plus.

Who We're Looking For

A great Crew Chief:

• Leads by example and can be counted on.
• Understands structural drying principles.
• Works with urgency without sacrificing safety or quality.
• Can organize and lead a crew.
• Produces accurate documentation.
• Communicates professionally with customers.
• Takes pride in clean, organized jobsites.
• Takes care of company equipment and vehicles.
• Can train less-experienced technicians.
• Identifies problems and communicates them quickly.
• Takes ownership of results.

What We Offer

• Competitive compensation based on experience and certifications.
• Full-time employment.
• Overtime opportunities as applicable.
• Paid training and continuing education.
• Opportunities to earn additional IICRC certifications.
• Modern restoration equipment and technology.
• Career advancement opportunities.

We want people looking to build a career:

Technician, Crew Chief, Supervisor, Project Manager, Production Leadership

Requirements

• Professional water-damage/restoration experience.
• Knowledge of water extraction and structural drying.
• Experience with moisture meters and drying equipment.
• Ability to lead technicians.
• Strong communication and customer-service skills.
• Strong documentation and mobile technology skills.
• Valid driver's license and ability to meet company driving requirements.
• Ability to meet the physical requirements of the position.
• Availability for emergency/on-call work as scheduled.