Water Customer Service Specialist I

Cobb County Government; Marietta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Cobb County Government is seeking a Customer Service Specialist I for the Water System in Marietta, GA. Responsibilities include handling water bill payments, processing card payments, issuing receipts, and balancing daily cash.

The role requires posting payments to the billing system, updating account records, and managing service orders to restore water service. Strong cash handling and customer service skills are essential.

Qualifications

• High School Diploma or GED required; previous experience in customer service, cashiering, or a related field preferred.
• Must be bondable.
• Tasks may require light physical effort and extended keyboard use.

Responsibilities

• Receive monies in payment of water bills and balance cash daily.
• Process credit card payments and issue receipts; balance cash to documentation.
• Search account information in billing system and determine disconnection status for nonpayment.
• Post payments in billing system; enter debits, credits, transfers, and adjustments.
• Enter service orders in billing system for restoration of water service.
• Handle payments in night deposit box and notify field services if service orders are issued for cutoff.
• Perform other related duties as assigned.

Skills

Customer service

Cash handling

Cashier experience

Education

High School Diploma or GED

Job description

This position is vital to the daily operations of the Water System. Our Customer Service Specialist I perform cashier duties, receives money in payment of water bill; processes credit card payments; issues receipts, balances cash to documentation; performs daily balance of check, cash, credit and debit transactions; secures cash drawer at close of day.

Performs cashier duties: receives monies in payment of water bill; processes credit card payments; issues receipts; balances cash to documentation; performs daily balance of cash, check, credit and debit transactions; and secures cash drawer at close of day.

Researches account information in billing system: pulls account balance for customers, determines if account has been disconnected for nonpayment, and determines if personal checks can be accepted from customer.

Posts payment information in billing system to process transactions and update records: performs routine posting and accounts maintenance functions; enters debits, credits, transfers, and adjustments; and responds to requests for account information.

Enters work orders in billing system to have water service restored to property. Receives payments collected at the Government Service Centers and posts payments in billing system.

Processes payments in night deposit box: posts payments to accounts in billing system; reviews account to determine if a service order has been issued for cutoff; and notifies field services immediately of payments received on accounts in cutoff status to ensure account is not cutoff.

Enters service orders in billing system for service restoration.

Performs other related duties as assigned.

Minimum Qualifications

High School Diploma or GED required; previous experience in customer service, cashiering, or a related field preferred. Must be bondable.Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements

Some tasks require the ability to hear and communicate orally.

Environmental Factors

Performance of essential functions may require exposure to adverse environmental conditions, such as irate customers.

EEO Statement

Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.