Water Billing Representative

Village of Hanover Park; Illinois; On-site; USD 57,000 - 65,000; Full time

Job summary

A leading local government in Illinois is seeking a dedicated clerical professional to assist with utility billing and customer service duties. This role requires strong data entry skills, with responsibilities including maintaining files, using specialized software, and providing excellent service to the public. Preferred qualifications include proficiency in Microsoft Office and customer service experience, ideally complemented by bilingual abilities. Join the Village of Hanover Park and contribute to serving the community effectively.

Benefits

Paid Vacation

Life Insurance

Pension Plan

Medical Insurance

Dental Insurance

Free Gym Membership

Public Transit Pass

Qualifications

• 1 year of office experience or equivalent education.
• Customer service experience preferred; Spanish fluency is a plus.

Responsibilities

• Prepare utility billing, handle inquiries, and maintain files.
• Utilize software for billing and provide customer support.
• Coordinate appointments and manage account adjustments.

Skills

Data entry

Customer service

Office procedures

Report production

Bilingual communication

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Join America's Global Village

HIRING SALARY RANGE: $57,959- $64,487

Our Awesome Benefits Include:

• Paid Vacation, Holidays, Sick Days, Personal Days
• Life Insurance: Policy equal to your annual salary, fully paid by the Village.
• Pension Plan: With generous employer contributions.
• Medical Insurance: Only 11% employee contribution.
• Dental Insurance: Free single coverage.
• Annual Employee Awards & Appreciation Event
• Annual Employee Picnic
• Annual Holiday Party
• Wellness Events
• Free Gym Membership
• Free Public Transit: First month of rides is on us!

Job Summary:

Under general supervision, performs specialized clerical duties in the preparation of utility billing. Maintains utility billing files and related statistical data. Exercises independent judgment in the absence of specific policies and/or guidance from superiors.

SUPERVISORY RESPONSIBILITIES:

None.

• Prepares all utility billing and checks previous balances.
• Utilizes multiple software systems, including a centralized billing platform, water meter reading system, online payment processor, and customer service portal to ensure accurate billing and responsive customer support.
• Exports and uploads multiple data files each month between internal systems and to an external vendor for printing and mailing bills and account statements.
• Provides information and assistance in person and over the phone regarding water billing, establishing or terminating services, and general inquiries.
• Uses a computer to record all pertinent information related to water/sewer customer accounts, billing preparation, and reporting.
• Processes all new and commercial accounts, handles termination requests, and responds to customer concerns such as high bills and suspected leaks.
• Schedules and coordinates appointments for meter/radio repairs and field technician visits, and calculates billing adjustments based on service reports.
• Prepares reminders and termination notices for delinquent accounts, initiates terminal readings and service shut-offs for nonpayment.
• Handles all aspects of final billing, including collections and property liens.
• Processes promissory notes, makes account adjustments, sends statements, and tracks payments.
• Performs front counter services such as opening new water accounts, addressing billing inquiries, and managing promissory notes.
• Types correspondence, records, reports, and numerical material from rough drafts or verbal instructions.
• Contributes to departmental policy development, interpretation, and recommendations for changes.
• Serves as backup receptionist, answers incoming calls, and directs visitors within the Village office.
• Plans and prioritizes personal and some group work to ensure adherence to departmental procedures and standards.
• Follows all Village policies, procedures, and safety regulations as outlined in the Employee Handbook.
• Maintains regular attendance and punctuality.
• Reports unsafe conditions and accidents promptly, and follows safe work practices.
• Performs other duties as assigned within the reasonable scope of the position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER SKILLS AND ABILITIES:

To successfully perform the duties of this position, the incumbent must possess the following skills and abilities:

• Utilize computers, the internet, telephones, copiers, and various office equipment on a daily basis.
• Have a working knowledge of general office procedures and practices.
• Perform data entry and word processing; operate a calculator accurately.
• Maintain files according to set procedures.
• Effectively deal with the public and handle citizen concerns in a helpful and courteous manner.
• Produce reports for supervisors.
• Collaborate with other departments and adapt to team needs.
• Type accurately at a working rate of speed.

Completion of a High School diploma or General Education degree (GED) and one (1) year of office experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. One (1) year of customer service experience and experience with Microsoft Word and Excel is preferred. Spanish fluency is preferred, however, it is not required.