Water Audit Technician

City-of-Scottsdale; Scottsdale (AZ); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

12 Paid Holidays

Vacation accrual

Sick Leave

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Tuition Reimbursement

ASRS retirement

457 plan

Pet Insurance

Bilingual pay

PEHP contribution

Job summary

City of Scottsdale is seeking a Water Audit Technician to educate customers on water usage and conservation. You will respond to high bill concerns and meter reading tasks while supporting a collaborative, service-oriented environment in the water utilities department.

The role emphasizes independent problem-solving and serving diverse community members, with a starting salary discussed based on experience. Join a team committed to sustainable water practices and proactive customer care.

Qualifications

• Strong communication skills for public interaction.
• Ability to respond to high bill complaints and meter readings.
• Willingness to follow procedures and improve customer satisfaction.

Responsibilities

• Educate utility billing customers about water usage and conservation.
• Respond to high bill complaints and meter test requests.
• Assist Meter's group to keep team productive.

Skills

Customer service

Problem solving

Independent worker

Collaborative teamwork

Education

High School diploma or GED

Job description

Join our team as a Water Audit Technician and help make a meaningful impact in our community’s commitment to smart water use and sustainability. In this role, you’ll connect with diverse customers, empower them with knowledge, and play a key part in protecting one of our most vital resources. If you’re someone who enjoys solving problems, thrives both independently and in collaboration, and wants to be part of an inclusive, service-oriented environment, this is an exciting opportunity to turn your skills into real change. Your expertise can help others understand their water usage, conserve effectively, and feel confident in the support they receive—come make a difference with us!

Click here to be directed to the Scottsdale Water Careers webpage.

About the Position

Educates the utility billing customers about water usage and conservation issues by responding to high bill complaints, requests for meter tests and leak assistance. Assists in keeping other Meter's group members productive.

Anticipated starting salary for this position may be up to mid-point depending on candidate’s experience and internal equity. The full salary range is listed above and mid-point for this position is $28.16/hour.

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Education and Experience

• A High School diploma or General Educational Development (GED) equivalent.
• One year of training and experience with public contact and meter reading procedures and practices resolving various levels of customer concerns.

Licensing, Certifications and Other Requirements

• Must possess and maintain a valid, unrestricted driver's license with no major citations within the past 39 months prior to the start date. The Arizona Department of Motor Vehicles requires that out-of-state driver's licenses must be surrendered within 10 days of relocating to the State of Arizona.
• Must possess within six months of hire or promotion and maintain a Grade 1 Operator certification from the Arizona Department of Environmental Quality (ADEQ) within the discipline of Water Distribution.
• Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the city, regardless of whether the employee is approved to remote work.

Click here to view the job description and full list of Essential Functions.

Click here to view the job description and full list of Work Environment/Physical Demands.

For more information about Scottsdale, Arizona, visit our About Scottsdale site.

Benefits Highlights

The City of Scottsdale offers a comprehensive benefits package including:

• 12 Paid Holidays, which includes 1 Floating Holiday
• Vacation Accrual; starts at 10.3 hours/month
• Sick Leave Accrual; 8 hours/month
• Medical (which includes behavioral health coverage), Dental and Vision Benefits
• City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance
• Tuition Reimbursement; $2,500/year
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 11.98% which includes a Long-Term Disability benefit
• Supplemental Retirement Plans through Nationwide 457
• Pet Insurance
• Bilingual pay compensation
• Employer contribution of $10 per pay period to employee's PEHP (Post-Employment Health Plan) account

Please visit the Human Resources and Benefits Information page for more information.

Selection Process

The application and supplemental questions are essential components of the selection process and must be completed in their entirety for your candidacy to be considered. Please ensure that each section is fully completed and all questions are answered thoroughly. Do not substitute responses with “See Resume.” Incomplete answers, omissions, or partial information may result in disqualification from further consideration.

Applicants whose education, training, and experience most closely align with the requirements of the position may be invited to participate in a selection process, which may include a panel interview. Candidates selected to move forward will be required to successfully complete a post-offer, pre-employment background screening, which may include the following:

• Fingerprinting search of the national FBI Database
• Criminal Background screening
• Drug Screen
• 39-Month Motor Vehicle Department Records Check

The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR at [phone]. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR at [phone].

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.