Watchmaker

Lux Bond & Green; West Hartford (CT); On-site; USD 65,000 - 100,000; Full time

Job summary

Lux Bond & Green in West Hartford is seeking two full-time Watchmakers to join our flagship store. This rare opportunity requires a meticulous eye for detail and a deep pride in the preservation and restoration of exceptional timepieces.

You will diagnose, disassemble, clean, assemble, oil, and regulate complex mechanical watches, perform water resistance testing, and communicate repair timelines to customers.

Qualifications

• Strong team player with excellent verbal and written communication skills.
• Excellent organizational, client service, and time management abilities.
• Ability to multitask in a fast-paced environment.
• Watchmaker certification is required; Rolex certification is strongly preferred for one of the two positions.
• 3–5 years of bench experience preferred.

Responsibilities

• Full Service & Restoration: Diagnose, disassemble, clean, assemble, oil, and regulate complex mechanical timepieces.
• Quality Assurance: Conduct water resistance testing and positional timekeeping accuracy to meet brand standards.
• Component Refinement: Fabricate or adjust micro-components, perform case and bracelet refinishing when necessary.
• Provide excellent customer experience and communicate accurate repair timelines.
• Maintain detailed service records and documentation.

Skills

Team player

Verbal communication

Written communication

Time management

Multitasking

Attention to detail

Education

Watchmaker certification

Rolex certification preferred

Job description

Watchmaker

Lux Bond & Green, 128-year-old family-owned luxury jewelry & watch retailer, is seeking two full-time Watchmakers to join a dedicated team in our West Hartford Flagship store. This rare opportunity requires a meticulous eye for detail and a deep pride in the preservation and restoration of exceptional timepieces. Join a collaborative and passionate team that strive to uphold the highest standards in repairing luxury timepieces.

PRIMARY RESPONSIBILITIES

• Full Service & Restoration: Diagnose, disassemble, clean, assemble, oil, and regulate complex mechanical timepieces.
• Quality Assurance: Conduct water resistance testing and positional timekeeping accuracy to meet brand standards.
• Component Refinement: Fabricate or adjust micro-components, perform case and bracelet refinishing when necessary.
• Provide excellent customer experience and communicate accurate repair timelines.
• Maintain detailed service records and documentation.

TRAINING & KNOWLEDGE

• Continuous mastery of technical expertise by actively participating in specialized brand training workshops.
• Attend and actively participate in scheduled Service Department meetings.

PERSONAL DEVELOPMENT AND LEADERSHIP SKILLS

• Strong team player willing and capable of training and motivating others.
• Excellent verbal and written communication skills.
• Strong organizational, client service, and time management skills.
• Ability to multitask in a fast-paced environment.

MINIMUM REQUIREMENTS

• Deep understanding of and passion for luxury timepieces is preferred.
• Strong comprehension of precision tools and diagnostic equipment.
• Embrace and apply Lux Bond & Green’s core values of Customer Service, Teamwork, Respect, Integrity, and Accountability in every interaction with clients, co-workers, and vendors.
• Watchmaker certification required. For one of the two positions, Rolex certification is strongly preferred.
• 3-5 years of bench experience preferred.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This role requires regular sitting, talking, hearing, and manual dexterity; frequent standing, walking, and reaching; and occasional climbing, balancing, stooping, kneeling, crouching, and lifting to 10 lbs. Standard vision abilities (including color and depth perception) are required, alongside the use of jeweler’s loupe or magnification equipment. Reasonable accommodation may be provided to enable individuals to perform essential functions in compliance with the ADA.