Watchmaker

The RealReal; Phoenix (AZ); On-site; USD 59,608 - 85,170; Full time

Benefits offered by this job

Monthly food credits

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

9 Paid Company Holidays

Flexible Time Off (With Manager Approval)

Climate-controlled warehouse facility

Job summary

The RealReal is searching for a Watchmaker in Phoenix, Arizona, responsible for authenticating and repairing timepieces. The role includes assessing watch conditions, performing repairs, and working with various teams to enhance service initiatives. Candidates should have 3-5 years of experience, with a strong background in luxury watches, preferably including Rolex. Comprehensive compensation and benefits, including a competitive salary and perks like food credits and a 401K plan, are offered.

Qualifications

• 3-5 years experience repairing timepieces.
• Ability to execute on communication systems.
• Adept at working with technology solutions to increase productivity.

Responsibilities

• Assess the condition, authenticity, and functionality of timepieces.
• Diagnose and perform services on timepieces.
• Coordinate and approve needed repairs when required.

Skills

Repairing timepieces

Communication systems execution

Technology solutions utilization

Verbal and written communication

Handling complex situations

Proactive initiative

Education

Degree or certification from relevant watchmaking institution

Job description

About the Role

The Watchmaker reports to the Manager of Fine Jewelry and Watches and is responsible for facilitating the authentication, diagnostics, and repair of timepieces. This role ensures the accuracy, quality, and integrity of all watch‑related processes while maintaining the tools, equipment, and standards used by the company’s watchmaking team. The Watchmaker will service and authenticate watches within the authentication center and collaborate with multiple internal teams to address the technical and authenticity nuances of watch repair and servicing. The goal is to support a seamless consignor experience and maintain a frictionless production pipeline.

What You Get To Do Every Day

• Accountable for assessing the condition, authenticity, and functionality of timepieces
• Accountable for diagnosing and performing service on timepieces of basic to moderate complexity to restore them to The RealReal standards of accuracy and functionality
• Accountable for the coordination and approval of needed repairs, in the event that communication between the manager, coordinators, watchmakers, and operations personnel is required
• Provide accurate and expedient simple adjustments and regulations to mechanical movements as well as battery replacement on quartz models and link additions/removal.
• Work closely with Senior Watchmaker to assist in any requested educational or training initiatives
• Partner with Senior Watchmaker leaders to scale and diversify the growth of the company’s watch repair and service initiatives
• Attain production targets, and KPI’s
• Support process and system improvement through feedback and testing, as required

What You Bring To The Role

Minimum Requirements

• 3-5 years experience repairing timepieces
• Ability to execute on communication systems
• Adept at working with technology solutions to increase productivity and efficiency
• Polished in verbal and written communication
• Ability to handle multiple complex, time sensitive situations
• Demonstrates the skill and willingness to take the initiative and to proactively anticipate organizational needs, including the ability to meet external and internal deadlines as required.
• Degree or certification from a relevant watchmaking institution (AWCI, WOSTEP, SAWTA, or CW21) is strongly required

Preferred Requirements

• Extensive knowledge of luxury watch brands, their history, and manufacturing characteristics. Rolex experience is a plus.

Compensation, Benefits, + Perks

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)
• State of the art, climate‑controlled warehouse facility

The expected salary range for this role is $59,608.80-$85,170.00. Salary is determined based on work location and evaluation of a candidate’s skills, experience, market demands, and internal parity. Depending on role, employees may also be eligible for bonus, incentive pay and benefits.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision.