Watchmaker

Fashionphile; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

FSA options

Paid Time off & Holidays

401(k) with match

Life Insurance & AD&D

Long-Term Disability Insurance

Employee Discount

Job summary

Fashionphile in New York seeks a Watchmaker who authenticates luxury timepieces, performs repairs, and ensures every watch meets our high standards.

You'll support showroom teams, provide expert guidance to staff and clients, and help develop authentication training materials while maintaining precision and exceptional customer service.

Qualifications

• High School diploma or GED required.
• Graduate watchmaker credentials (WOSTEP/AWCI/SAWTA or equivalent).
• Minimum two years' recent watchmaking experience.
• Customer service or client interaction experience.
• Experience repairing mechanical, quartz, automatic and chronograph watches.
• Excellent vision and attention to detail.
• Strong time management and ability to keep a clean workspace.
• Proficient with technology and tools used in watch repair.

Responsibilities

• Authenticate and assess timepieces, verifying components, serial numbers and conditions.
• Perform repairs including battery replacements, movement replacements and full service.
• Coordinate with vendors for extensive work when needed.
• Assist in developing authentication training guides and train staff.
• Support showroom and CX teams with watch-related inquiries.

Skills

Customer service

Attention to detail

Time management

Organizational skills

Tech-savvy

Education

High School or GED

Graduate Watchmaker (WOSTEP/AWCI/SAWTA or equivalent)

Job description

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

About The Opportunity

The Watchmaker at Fashionphile plays a vital dual role combining authentication expertise with hands-on repair capabilities. This position goes beyond traditional watchmaking, our Watchmaker is a key quality-control facilitator, responsible for verifying the authenticity of luxury timepieces, performing repairs and servicing, and ensuring every watch that passes through our doors meets Fashionphile's high standards before reaching our customers. This role also requires occasional customer-facing interaction, supporting our showroom teams and providing expert guidance to both internal staff and clients. Responsibilities include:

• Authenticating and assessing all timepieces, verifying all components, serial numbers, and conditions. Includes full inspection and quality control checks.
• Performing repairs, including battery replacements, movement replacements, link adjustments, and full services of mechanical, automatic, quartz, and chronograph watches.
• Evaluating timepieces requires more extensive work and coordinating with appropriate vendors as needed.
• Assisting in developing Authentication Training Guides and supporting the training of authentication team members and other departments.
• Assisting retail teams with watch adjustments and sizing, supporting CX teams with watch-related inquiries, and engaging professionally with customers when needed.

What We’re Looking For

• High School or GED
• Graduate Watchmaker, WOSTEP, AWCI, SAWTA or equivalent
• Minimum two years recent experience in the watchmaking field
• Customer service, sales or some customer interaction experience
• Experience repairing mechanical, quartz, automatic and chronograph watches
• Excellent vision or corrected vision
• Excellent time management and organizational skills
• Exceptional attention to detail
• Ability maintaining a clean and organized workspace
• Ability to handle unique and complex situations
• Proficient at working with technology

What We Offer

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&D
• Long-Term Disability Insurance
• Employee Discount

Pay Scale: FASHIONPHILE reasonably expects the range to be $65-85K for this position. Offered compensation will vary based on (a) location; (b) individual candidate qualifications; and (c) individual candidate experience. This post may be updated as new market data becomes available and is accurate as of the date of this posting. FASHIONPHILE reserves the right to modify this information at any time, subject to applicable law.