Watch Support Network Admin

Peraton; Omaha (NE); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in technology is seeking a Tier 2 Network Administrator to enhance its operations across multiple locations. The role involves resolving complex network issues, managing installations, and ensuring system integrity. The ideal candidate will have a strong educational background in network administration, extensive experience in managing network devices, and necessary certifications. If you thrive in independent problem-solving environments with opportunities for travel, this could be your next challenge!

Qualifications

• Bachelor's with 3+ years of experience; Master's with 1+ years; 4 years can replace degree.
• TS/SCI Security Clearance with qualification for CI Polygraph.
• Experience in network administration, installation, configuration, and troubleshooting.

Responsibilities

• Manage network installations and upgrades for optimal performance.
• Troubleshoot network issues and provide resolutions.
• Draft and maintain SOPs for network operations.

Skills

Problem Solving

Network Administration

Troubleshooting

Education

Bachelor's Degree

Master's Degree

IAT Level II Certification

Tools

Cisco

Job description

Required Qualifications:

• Education/Certifications:

  • Bachelor's with 3+ years of applicable experience; Master's with 1+ years of applicable experience; 4 years of experience can be substituted in lieu of degree
  • IAT Level II Certification (required).
  • TS/SCI Security Clearance with the ability to obtain a CI Polygraph.

• Experience:

  • Proven experience in network administration, including installation, configuration, troubleshooting, and maintenance of network devices such as routers and switches.
  • Expertise in managing and resolving network service requests and incidents.
  • Strong problem-solving skills and experience in conducting root cause analysis for network issues.

Preferred Qualifications:

• Cisco Certified Network Associate (CCNA).

Program Overview:

The Enterprise Communications Services 3 (ECS3) program is dedicated to enhancing our intel customer’s services across various operating locations. Our mission is to assist the organization in its technical transformation by integrating leading-edge technology. This includes developing, implementing, and operating both new and enhanced services. Over the life of the contract, we will focus on continuous service improvements through technology modernization, specifically in Local Area Networks (LANs), Wide Area Networks (WANs), Unified Communications (UC), Video Telecommunication, and Streaming Services.

What You’ll Get to Do:

As a Tier 2 Network Administrator, you will be involved in solving complex network issues while ensuring smooth operations across the enterprise. You will work closely with other NOC and operational teams to manage technology upgrades, network router and switch installations, and implement configuration changes. Your experience will be critical in resolving network problems and providing technical resolution reports for critical outages.

Responsibilities:

• Network Installations & Upgrades:

  • Perform switch and router installations and upgrades to maintain optimal network performance.
  • Conduct network site surveys and assist with engineering design data calls.

• System Maintenance & Security:

  • Perform system patching and IAVA patches for network routers and switches to maintain security and system integrity.
  • Conduct IOS and software upgrades on network devices to ensure the latest technology is utilized.

• Configuration & Changes:

  • Conduct approved minor network changes such as VLAN, ACL, and port assignments to meet operational needs.
  • Support new or enhanced network implementations, installations, and technical refresh projects within various locales.

• Troubleshooting & Support:

  • Troubleshoot network failures and accessibility issues to ensure smooth service delivery.
  • Provide timely resolution for network outages, leveraging your creativity and ingenuity to develop solutions across the enterprise.

• Ticket Resolution & Incident Management:

  • Manage network service requests, categorizing and prioritizing requests based on type, location, and urgency.
  • Use administrative access to network components for provisioning new switches, routers, VLANs, and cryptographic solutions.
  • Research errors and incidents using administrative access, perform incident analysis, and resolve issues to prevent recurrence.
  • Support the closure of network tickets, conducting root cause analysis and completing resolutions.

• Documentation & Reporting:

  • Draft and maintain Standard Operating Procedures (SOPs) for network operations and changes.
  • Contribute to the development of technical resolution reports for critical outages and ongoing service issues.

• Independent Operations:

  • Work with minimal supervision in remote locations, providing independent engineering and network problem-solving support.
  • Utilize prior experience to identify innovative technical solutions to network challenges.

• Travel Requirements:

  • Travel to other sites for network engineering activities, with up to 50% CONUS travel anticipated.
  • May require physical handling and moving of network components of average weight and size.

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