Waste Services Customer Support Agent - Hybrid

City and County of Denver; United States; Remote; USD 29,000 - 44,000; Full time

Benefits offered by this job

Pension after 5 years of service

457B Retirement Plan

140 hours of PTO + holidays + personal

Comprehensive medical/dental/vision

Job summary

The City and County of Denver is seeking a Solid Waste Customer Service Agent to serve as the first point of contact for residents, answering inquiries about trash, recycling, composting and large-item pickup. Work on-site with DOTI, handling about 60 calls daily and delivering accurate information with courtesy.

Eligibility requires a high school diploma, 3 years of high-volume customer service, and strong communication.

Qualifications

• Three years of customer service experience in a high-volume call-related environment.
• Clerical and/or data entry experience.
• Ability to multi-task in a fast-paced call center environment.
• Strong communication and active listening skills.
• Familiarity with CRM systems and practices.
• Bilingual Spanish/English desirable.
• Previous experience with Salesforce, Rubicon and/or Zuora a plus.

Responsibilities

• Manages approximately 60 inbound phone calls daily. Ability to use 2-way radio and respond to emails.
• Explains and clarifies rules, processes, and procedures, answers questions, research and resolves a variety of problems accurately within a defined scope.
• Operates computer equipment to input accurate, valid, and complete data and to examine and evaluate a variety of information to determine correctness, completeness, and adherence with requirements. Verifies and corrects information as needed.
• Compile, organize, interpret, and communicate data and results concisely.
• Typing and/or data entry with minimal errors.
• Organizing and managing time effectively.
• Handle customer complaints, provide appropriate solutions and alternatives within the time.
• Performs other related duties as assigned.

Skills

Customer service

Call center

Data entry

CRM systems

Bilingual Spanish/English

Salesforce

Zuora

Communication

Active listening

Attention to detail

Education

High school diploma or GED

Tools

Salesforce

Rubicon

Zuora

Job description

The City and County of Denver is seeking a Solid Waste Customer Service Agent to serve as the first point of contact for residents, answering inquiries about trash, recycling, composting and large-item pickup. Work on-site with DOTI, handling about 60 calls daily and delivering accurate information with courtesy.

Eligibility requires a high school diploma, 3 years of high-volume customer service, and strong communication.