Waste Operations Manager: Lead & Optimize Field Services

Waste Pro USA; Fort Myers (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Waste Pro USA is seeking an Operations Manager to oversee multiple facilities, directing transportation, hauling and support operations while ensuring safety, compliance and excellent customer service. The role emphasizes staffing, performance metrics, and cross-functional collaboration with local agencies.

The ideal candidate will drive continuous improvement, manage budgets, lead a high-performing team and coordinate with district leadership to meet service level agreements and business goals.

Responsibilities

• Oversees day-to-day operations of transportation, hauling and support operations, ensuring superior customer service and hauling of refuse without contamination of air, land or water.
• Formulates, manages and monitors operating metrics while diagnosing and improving processes, procedures, operational and customer service performance.
• Participates in the development of Divisional/District Operational budgets and follows best practices in measuring and monitoring.
• Ensures thorough root cause investigations for all incidents/injuries and follows up with needed training, discipline, retraining, reporting.
• Participates regularly in review of Operations department, including assisting with selection, coaching, employee discipline, performance evaluation and training.
• Provides input into termination, compensation, bonus eligibility and promotion decisions.
• Formulates both short-term and long-term goals and action plans in conjunction the Division/District Manager(s), Facility Manager and RVP.
• Participates in regular P&L reviews to ensure that budgets are met; programs are developed and in place for appropriate resource allocation, equipment utilization, equipment maintenance, and controlled use of labor and material costs.
• Interacts with local city, municipal, and county agencies to enhance business relationships, promotes community involvement and ensures customer satisfaction.
• Works with functional groups to resolve employee relations issues, build rapport and champion team spirit.
• Assists with development, implementation, and coordination of safety programs for the Division/District, and monitors work processes, procedures and expenses required to drive team performance, achievement goals while proactively working to reduce risk.
• Conducts monthly or bi-monthly route observations to confirm compliance with high standards of customer satisfaction and in compliance with Fed, State and Local Regulations/contracts.
• Monitors routing information required to maintain most efficient use of vehicles equipment and personnel. Closes daily routes
• Consults with municipal officials and community groups to foster key client relationships and business partnerships
• Monitors DOT, OSHA and ensures regulatory compliance.
• Serves as a liaison with the HR and Safety Departments to develop and implement technical and non-technical training.
• Provides oversight for all operational safety related training and mentors field operational supervisors in safety processes.
• Respond to critical incidents at any time of day or night.
• Analyzes work and seasonal demand on a daily basis to determine appropriate staffing levels and task execution. Maintains an overall positive attitude toward leaders, colleagues, direct reports and customers

Job description

Waste Pro USA is seeking an Operations Manager to oversee multiple facilities, directing transportation, hauling and support operations while ensuring safety, compliance and excellent customer service. The role emphasizes staffing, performance metrics, and cross-functional collaboration with local agencies.

The ideal candidate will drive continuous improvement, manage budgets, lead a high-performing team and coordinate with district leadership to meet service level agreements and business goals.