Waste Campus Clerk I

City of Red Wing; Red Wing (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

The City of Red Wing seeks a full-time Waste Campus Clerk I to provide clerical support for Public Works. Responsibilities include customer service, cash handling, and maintaining records. Ideal candidates have clerical experience and strong communication skills.

Qualifications

• Minimum two years clerical and reception experience.
• One year of post-secondary education or equivalent.

Responsibilities

• Perform clerical and office support for Public Works/Waste Campus.
• Handle customer service inquiries and cash receipting.
• Maintain City records and assist other city employees.

Skills

Customer Service

Communication

Attention to Detail

Education

Post-secondary Education

Tools

Word Processing

Spreadsheet

Databases

Office Equipment

Job description

The City of Red Wing is seeking a full-time Waste Campus Clerk I to join the team at Public Works. This position performs routine to skilled clerical and office support service for the Public Works/Waste Campus involving data entry, cash receipting, billing, customer service and accounts receivable. Assists other city employees as necessary. Maintains City records. Serves as general receptionist.

Work Schedule:Monday through Friday 9:00am to 5:00pm

Tentative Recruitment Schedule:

Application Deadline: May 27, 2025

Application Screening: May 28, 2025

Potential Panel Interview: Week of June 9, 2025

**All dates are tentative

Customer Support:

• Gathers and updates customer information, billing records and complaints relating to utility services.
• Directs customers to appropriate site designation for disposal of refuse, recycling, leaves, grass, and compost; visually inspect loads to ensure goods are free of hazardous materials; work with customers to resolve service issues and complaints.
• Responsible for customer service for Refuse and Recycling; enter service requests; dispatch calls to drivers, respond to customer inquiries and direct individuals to appropriate locations; work with customers to resolve service issues.
• Cash receipting from walk in customers to solid waste campus; record and balance sales tickets, cash receipts, and the cash drawer. Enter payments for balancing and receipting. Enter payments for dumpster leases.
• Dumpster and Roll off lease inventory and service-receive requests and schedule deliveries and pick-ups from commercial and residential customers. Process work orders and process weekly and monthly billing.
• Responsible for extra volume charges for residential refuse & recycling accounts. Enter accounts receivable for the disposal of refuse at campus including commercial accounts.
• Assist in public education and information on programs, events, guidelines and updates.

Department Support:

• Performs a variety of accounts receivables for the department.

General Office Support:

• Assists the general public, other departments, and outside agencies by phone, email, and in person; receives and responds to inquiries and complaints; answers questions and provides information; directs inquires to the appropriate resource as needed.
• Uses interpersonal skills to diffuse irate customers in a respectful and professional manner when handling customer complaints related to city services.
• Provide daily oversight into basic office equipment functions, such as filling paper in copy machines, placing calls for service as needed.
• Order office supplies as requested.
• Sort and process all incoming mail for the City.
• Type, sort, and file a variety of departmental documents as needed.
• Scan, index, and maintain a wide variety of optical records storage of various records.
• Perform other duties as assigned.

Experience Required:Minimum two (2) years clerical and reception experience.

Minimum Education Requirements: One year of post-secondary education or equivalent combination of education and experience.

Physical Requirements:Must be able to see and hear to answer telephone and respond to callers. Lift up to 25 pounds. Normal office environment.

Knowledge

• General business practices.
• Principles of customer service.
• Thorough understanding of City’s functions, policies, and procedures.

Skills

• Strong written and oral communications and relational skills.
• Word processing including spreadsheet and databases.
• Provide good customer service.
• Operate a variety of office equipment, including computer terminal, printer, calculator, fax, and copier.

Abilities

• Attention to details with reports and record generation and administration.
• Follow and relay oral and written instructions, policies, and procedures.
• Organize, file, and retrieve volumes of written materials.
• Develop and maintain cooperative working relationships with a diverse group of associates including other professionals at the local, state, and national level and those providing services to the City.
• Maintain confidentiality.
• Work with multiple interruptions.