Warranty Technician

powerplumbing; Austin (TX); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Truck allowance

Generous vacation and benefits package

11 paid holidays

401(k) with employer match

Supportive, collaborative environment

Job summary

Power Plumbing is seeking a dependable Warranty Technician to support San Antonio and Austin-area projects. You will diagnose and repair warranty issues on completed projects and assist with active jobs, working with property managers, residents, and general contractors.

A valid Texas driver’s license and clean driving record are required. This full-time field role travels to job sites, with emphasis on proper repair, customer communication, and safe work practices in occupied residences.

Qualifications

• Texas Journeyman Plumbing License required.
• 3+ years plumbing experience, preferably in multi-family or new construction.
• Strong troubleshooting skills and ability to work independently.
• Professional, courteous communication with customers, residents, and other trades.
• Valid Texas driver's license and clean driving record.
• Pass pre-employment background check and drug screen.
• Own a personal set of basic hand tools. Power Plumbing provides all specialty tools.
• Basic computer and smartphone skills for work orders, photos, email, and scheduling.

Responsibilities

• Respond to warranty calls and complete service in a timely, professional manner.
• Diagnose and repair plumbing issues, including leaks, drain stoppages, fixture and trim problems, water heaters, and supply and waste lines.
• Work in occupied and unoccupied units, keeping work areas clean and respecting residents' homes.
• Identify the root cause of recurring issues and report installation or product concerns to the Warranty and Quality teams.
• Follow all safety rules, codes, and company standards on every call.
• Utilize software to document each call with findings, work performed, materials used, and photos.
• Communicate scheduling, findings, and next steps with property managers, residents, and superintendents.
• Keep Warranty department updated on call status, delays, and any return visits.
• Maintain an organized, stocked vehicle and tool inventory.

Skills

Journeyman plumbing license

Troubleshooting

Customer communication

Independent work

Driver's license

Background check

Hand tools ownership

Basic computer skills

Tools

Hand tools

Job description

About the Role

Power Plumbing is looking for a dependable, customer-focused Warranty Technician to support our San Antonio and Austin-area projects. In this role, you'll go back to multi-family and new construction projects after turnover to diagnose and repair issues covered under warranty on our completed projects, and assist with items on our current Active projects as needed. You'll work directly with property managers, residents, and general contractors, and you'll be the face of Power Plumbing after the job is done. The right person takes pride in fixing it right the first time and leaving every customer confident in our work. A valid driver's license and clean driving record are required.

Key Responsibilities

Warranty Service & Repairs

• Respond to assigned warranty calls and complete service in a timely, professional manner.
• Diagnose and repair plumbing issues, including leaks, drain stoppages, fixture and trim problems, water heaters, and supply and waste lines.
• Work in occupied and unoccupied units, keeping work areas clean and respecting residents' homes.
• Identify the root cause of recurring issues and report installation or product concerns to the Warranty and Quality teams.
• Follow all safety rules, codes, and company standards on every call.

Documentation & Communication

• Utilizing the software programs we currently have in place to document each call accurately, including what was found, work completed, materials used, and before-and-after photos.
• Communicate clearly with property managers, residents, and superintendents about scheduling, findings, and next steps.
• Keep the Warranty department updated on call status, delays, and any work needing a return visit.
• Maintain an organized, stocked vehicle and tool inventory.

Qualifications

Required

• Minimum Texas Journeyman Plumbing License
• 3+years of plumbing experience, preferably in multi-family or new construction.
• Strong troubleshooting skills and the ability to work independently with minimal supervision.
• Professional, courteous communication with customers, residents, and other trades.
• Valid Texas driver's license and clean driving record.
• Pass pre-employment background check and drug screen.
• Own a personal set of basic hand tools. Power Plumbing provides all specialty tools.
• Basic computer and smartphone skills for work orders, photos, email, and scheduling.

Preferred

• Prior warranty or service plumbing experience.
• Experience with water heater diagnosis and repair.
• Bilingual (English/Spanish).

Work Environment & Physical Demands

• Full-time, field-based position traveling to job sites throughout the Austin area.
• Work in attics, crawl spaces, tight areas, and outdoor conditions, including Texas heat.
• Regularly lift and carry up to 50 lbs; climb ladders, kneel, bend, and stand for extended periods.
• Regular daytime hours, with occasional additional hours based on call volume.

What We Offer

• Competitive pay.
• Truck allowance
• Generous vacation and comprehensive benefits package.
• 11 paid holidays.
• 401(k) plan with employer match.
• A supportive, collaborative work environment.

Join the Power Plumbing team where professionalism, teamwork, and growth come together. At Power Plumbing, you're not just joining a workplace, you're building a rewarding career.