Plumbing Service Technician

Service Wizard, Inc.; Hutto (TX); On-site; USD 105,000 - 175,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Health insurance

401(k)

Paid time off

Training

Company culture

Job summary

Service Wizard, Inc. in the Austin, TX area is seeking an experienced Plumbing Service Technician who takes pride in delivering high-quality residential plumbing service.

The right candidate will be detail-oriented, capable of multitasking, and ready to lead on-site tasks with safety in mind. Key duties include diagnosing and repairing leaks, installing plumbing systems, and maintaining records, while educating customers about new systems.

Qualifications

• Minimum 2 years of experience as a Plumbing Service Technician or similar.
• Valid driver's license and state plumbing license or certification.
• Strong technical knowledge and customer service skills.

Responsibilities

• Diagnose and repair plumbing issues, including leaks, clogged drains, and malfunctioning fixtures.
• Install and maintain plumbing systems in residential properties; cut, assemble, and install pipes.
• Attend training meetings and continue professional development; document work and parts used.
• Educate customers on system use and present products/services to enhance experience.
• Follow safety standards and maintain accurate service records.

Skills

Technical plumbing

Problem solving

Attention to detail

Communication skills

Education

State plumbing license or certification

Tools

Pipe wrenches

Pipe cutters

Plungers

Job description

We’re hiring an experienced Plumbing Service Technician who takes pride in delivering high-quality service and expert residential plumbing service.

The ideal candidate will be detail-oriented, with strong multitasking and leadership abilities. If you’re ready to grow with a team that values craftsmanship, safety, and customer satisfaction — we want to meet you!

Key Responsibilities

• Plumbing: Diagnose and repair plumbing issues, including leaks, clogged drains, and malfunctioning fixtures. Install and maintain plumbing systems in residential properties. Cut, assemble, and install pipes and tubes with attention to existing infrastructure (e.g., electrical wiring). Attend training meetings and continue professional development.
• Troubleshoot and resolve issues: Work with the lead installer to complete projects from start to finish paying close attention to details. Educate customers on the use of the new systems.
• Customer interaction: Deliver excellent customer service by addressing client concerns professionally and courteously. Address client concerns and explain solutions clearly and professionally. Present products and services to optimize the home's system. Present resources for financing and various ways to enhance customer experience with our company.
• Safety and compliance: Follow all safety standards and regulations to maintain a safe working environment.
• Documentation: Keep accurate records of services performed and parts used. Document service performed and recommendations made by completing applicable forms, reports, logs, and/or records

Qualifications

• Experience: Minimum of 2 years’ experience as a Plumbing Service Technician or similar role.
• Licenses: Valid driver’s license. Valid plumbing license or certification as required by state regulations.
• Skills: Strong technical knowledge, excellent problem-solving abilities, attention to detail, and effective communication skills. Use a variety of plumbing tools and equipment (pipe wrenches, pipe cutters, plungers etc.)

What We Offer

• Company vehicle and gas card.
• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with partial company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

Work Environment

Work in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodation may be made to perform essential functions.

Build your career with a company that’s growing — and values your skills.

Pay Range: $100,000 USD - $175,000 USD

Since 2000, Service Wizard has served the Austin, TX area with expert AC and Heating service. Our clients love our service and friendliness and as a result of the standards that we’ve set, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

With a rapidly growing number of employees, we have built a reputation for quality and service that cannot be matched. Our goal from the start has always been to provide homeowners with service that is beyond their expectations. We value our team here at Service Wizard, where you’ll find a family-oriented business with fantastic benefits, performance-based bonuses, and company incentive trips. You’ll be surrounded with winning individuals driven to be the best.