Plumbing Service Technician

IES Residential; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

IES Residential is looking for a skilled Plumbing Service Technician in San Antonio, Texas. This crucial role involves performing diagnostics, repairs, and maintenance on both residential and light commercial plumbing systems.

The ideal candidate should have at least 2 years of plumbing experience, a valid Plumbing License, and demonstrate strong communication skills to effectively interact with customers.

Qualifications

• Minimum of 2 years servicing residential and/or light commercial plumbing systems.
• Strong understanding of plumbing systems including water supply, drainage, and gas lines.
• Must pass a background check and drug screening.

Responsibilities

• Respond promptly to service requests for plumbing issues.
• Conduct diagnostics and determine necessary repairs.
• Perform preventative maintenance on plumbing systems.

Skills

Plumbing systems knowledge

Customer service skills

Diagnostic equipment proficiency

Strong communication

Ability to work independently

Education

High school diploma or GED

Valid Plumbing License

Tools

Pipe inspection cameras

Pressure gauges

Pipe threaders

Leak detectors

Job description

Job Summary

We are seeking a highly skilled and customer-focused Plumbing Service Technician to join our team in San Antonio, Texas. This role is responsible for performing diagnostics, repairs, and routine maintenance on residential and light commercial plumbing systems.

Responsibilities

Service Calls & Diagnostics

• Respond promptly to service requests for residential and light commercial plumbing systems.
• Diagnose plumbing issues using proper tools and inspection techniques.
• Identify problems related to water pressure, leaks, clogs, backflow, and fixture malfunctions.
• Conduct system tests to determine necessary repairs or component replacements.

Routine Maintenance

• Perform preventative maintenance including flushing water heaters, checking pressure regulators, inspecting piping, and testing sump pumps.
• Inspect and maintain plumbing fixtures, valves, traps, and water filtration systems.
• Provide seasonal system checks for freeze protection and water heater efficiency.

Repair, Replacement & Installation

• Repair or replace components such as water heaters, faucets, toilets, valves, disposals, and piping.
• Install plumbing systems for remodels or light commercial applications according to codes and specifications.
• Ensure proper connections, testing for leaks and system integrity.

Customer Communication & Service

• Communicate clearly and respectfully with customers regarding plumbing issues and proposed solutions.
• Offer guidance on proper system care, water‑saving practices, and maintenance plan options.
• Build trust and long‑term relationships through professionalism and follow‑through.

Documentation & Reporting

• Accurately document all service activity, including diagnostics, repairs, and parts used.
• Complete work orders, service tickets, and reports using mobile software or paper forms as required.

Safety, Compliance & Environmental Practices

• Adhere to all safety regulations and company procedures on job sites.
• Safely handle and dispose of materials such as old piping, water heater components, and sealants.
• Comply with local, state, and federal plumbing codes and environmental standards.

Team Collaboration & Scheduling

• Work closely with dispatchers and fellow technicians to coordinate service calls and manage workload.
• Support and mentor junior technicians or apprentices as needed.
• Contribute to a positive team culture focused on excellence and continuous improvement.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years servicing residential and/or light commercial plumbing systems.
• Strong understanding of plumbing systems, including water supply, drainage, gas lines, water heaters, and fixture installation.
• Proficient with plumbing tools and diagnostic equipment such as pipe inspection cameras, pressure gauges, pipe threaders, and leak detectors.
• Familiarity with local plumbing codes, safety regulations, and permit procedures.
• Excellent communication and customer service skills.
• Ability to work independently with minimal supervision and manage multiple service calls.
• Must pass a background check and drug screening.
• Valid driver's license with a clean driving record.

Physical Requirements

• Ability to lift and carry up to 50 lbs on a regular basis.
• Comfortable working in a variety of conditions including crawl spaces, attics, basements, rooftops, and confined areas.
• Capable of standing, bending, kneeling, or climbing ladders for extended periods.
• Willingness to work in environments with dust, dirt, heat, moisture, and occasional odors.
• Ability to use hand and power tools safely and effectively while maintaining situational awareness.

License Required

Yes, a valid Plumbing License is required.

EEO Statement

ISE and IES are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, gender identity, sexual orientation, disability, or any other protected characteristic. Retaliation against employees who file a complaint regarding possible violations of this policy will not be tolerated.