Warranty Specialist

Auer Steel & Heating Supply Company Inc.; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay based on experience

Comprehensive benefits package

Flexible work schedules

Paid time off

Wellness incentives

Job summary

Auer Steel & Heating Supply Co. is hiring a Warranty Specialist in Milwaukee, WI. The role focuses on processing warranty claims, ensuring accurate credits for dealers and the company, and maintaining orderly warranty records.

The position emphasizes organization, responsibility, and adherence to safety policies. Responsibilities include auditing warranties, obtaining necessary information from customers, liaising with dealers and vendors, and preparing returns for shipment.

Qualifications

• High school diploma required or equivalent.
• HVAC knowledge preferred but not required.
• Strong communication and organizational skills.
• Proficiency with computers and technology.

Responsibilities

• Process warranty claims according to guidelines to maximize dealer and company credits.
• Receive returned products; verify merchandise descriptions.
• Coordinate with dealers to file warranty claims diligently.
• Perform warranty audits and obtain necessary information from customers.
• Generate return purchase orders and prepare products for shipment.
• Submit labor reimbursement requests to vendors and assist accounting with credits.
• Maintain warranty files and records per company requirements.
• Communicate guidelines to field staff and provide feedback on performance.
• Maintain inventory of warranty products and conduct cycle counts.
• Follow safety policies and perform other duties as assigned.

Skills

Strong communication

Organizational skills

Computers & technology

HVAC knowledge

Education

High school diploma

Job description

We are currently hiring a Warranty Specialist to work in our Milwaukee, WI location. This position is best suited for an organized, responsible, and detail-oriented individual who is looking for a career within a well-established company.

At Auer Steel, our people are truly the company's biggest asset. As an organization, we strive to live out our original mission statement - "Auer aim is to give you products so good, with service so dependable, at prices so reasonable, with a spirit so friendly, you will desire to have us serve you."

WHY JOIN AUER STEEL?

• Competitive Pay Based on Experience
• Comprehensive Benefits Package for Full-time Employees
• Flexible Work Schedules - Summer Flex Hours, First Shift, No Weekends
• Paid Time Off - Sick, Vacation, Personal, Jury Duty & Holidays
• Wellness Challenges, Incentives, and Coaching
• Retirement Plan Options w/a Company Match
• AND SO MUCH MORE!

This is your opportunity to join Auer team! Auer Steel & Heating Supply Co. is a wholesale distributor of HVAC equipment and supplies. Known for our customer service and quality products, Auer Steel has been operating since 1940.

WHAT DOES THIS POSITION DO?

Perform the functions necessary to assure that warranty is processed according to established guidelines, ensuring maximum credit to the dealer and Auer Steel.

• Receive products returned to a branch or picked up by Auer Steel trucks; verify descriptions of merchandise.
• Work with our dealers to have them file all warranty claims diligently.
• Perform warranty audit, including verifying accuracy of warranty information and verifying warranty status. Obtain necessary additional information from customers or associates to facilitate returns.
• Complete necessary forms and obtain appropriate return authorization from manufacturer/ vendor as required; generate return purchase orders and prepare product for shipment.
• Send labor reimbursement requests to vendors. Assist dealers and Branch Associates in understanding labor procedures. File labor requests and forward any labor given to the Accounting Department for crediting to dealer accounts.
• Maintain files of warranty documents according to Auer Steel and manufacturer requirements.
• Communicate with the TSM and Accounting in cases of denied credit, credit not matching returns, etc. Generate appropriate bill backs, no-charge replacement PO's, etc.
• Establish and communicate warranty guidelines to the field; provide feedback on their performance.
• Maintain appropriate records of credits. Help dealers match part and labor credit given to dealer records.
• Forward disputed claims to Product Specialists for review. Track claims pending and credits given. Issue or adjust parts credits as necessary.
• Maintain the physical inventory of warranty products in compliance with good warehousing practices. Conduct warranty cycle counts and/or other audit processes.
• Perform all assigned responsibilities according to established safety & security policies, guidelines and legal regulations.
• Miscellaneous duties as assigned by supervisor.

WHAT IS REQUIRED?

• High school diploma
• HVAC product knowledge preferred but not required.
• Strong communication and organizational skills
• Proficiency working with computers and technology.

Auer Steel & Heating Supply Company is an Equal Opportunity Employer dedicated to promoting a culturally diverse workforce.