Warranty Service Manager

Weekley Homes L.P.; Indianapolis, Northern (IN, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401k and discretionary 8% match

Employee Stock Ownership Plan

Profit Sharing

Vacation, Holidays, plus PTO

New Home Discount for Team Member and/

College Scholarship Program

Community Outreach

Sabbaticals

Job summary

David Weekley Homes is seeking a Warranty Service Manager to oversee post-construction warranty activities and deliver exceptional homeowner experiences. You will inspect homes, determine warranty eligibility, coordinate repairs with subcontractors, and maintain detailed records to support management reviews.

In this role you will manage budgets, communicate clearly with homeowners and trades, and uphold our quality standards across 19 markets.

Qualifications

• Positive attitude and excellent verbal communication and interpersonal skills.
• Resilience under pressure and professional handling of negativity and confrontations.
• Self-starter with strong time management, scheduling and follow-up skills.

Responsibilities

• Engage with homeowners to deliver exceptional experiences and nurture relationships.
• Respond promptly and professionally to warranty concerns.
• Visit homes to inspect issues and determine warranty eligibility.

Skills

Positive attitude

Verbal communication

Interpersonal skills

Time management

Accountability

Decision making

Industry experience

Job description

David Weekley Homes is seeking a Warranty Service Manager dedicated to delivering an exceptional customer experience for our homeowners.

Our Warranty Service Managers oversee the post-construction phase of our homes to ensure homeowner satisfaction and uphold David Weekley Homes' quality standards. They manage the warranty process, visiting the home to address homeowner concerns, determining warranty eligibility, coordinating repairs, and ensuring all work aligns with our standards and warranty guidelines.

What You'll Do:

• Engage with homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to homeowner warranty concerns
• Home visits to inspect issues and determine if the concern is eligible under warranty
• Work with homeowners and subcontractors to resolve the issue quickly and correctly
• Conduct research with available resources to satisfy homeowner inquiries
• Say "no" when necessary, hold firm on decisions, and overcome objections in a professional manner
• Coordinate and schedule all warrantable repairs with contractors and homeowners
• Follow up, inspect, and ensure completion of all repairs
• Hold contractors accountable for results
• Maintain records of issues and resolutions in the warranty database for management reviews
• Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
• Manage a budget
• Achieve high levels of homeowner satisfaction

Qualifications

• Positive attitude with excellent verbal communication and interpersonal skills
• Show resilience under pressure, dealing with negativity and confrontational situations in a professional manner
• Self-starter with excellent time management, scheduling and follow-up skills required
• Comfortable holding subcontractors accountable for the quality of their work and making independent decisions
• Previous experience in the home building industry and/orsome home repair experience is helpful, but not required
• Experience managing budget/costs is a plus

Additional Information

.

What We Offer:

Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 20 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.

We offer an excellent benefits package that includes:

• Health Insurance - Medical, Dental and Vision
• 401k and discretionary 8% match
• Employee Stock Ownership Plan
• Profit Sharing
• Vacation, Paid Holidays, plus PTO
• New Home Discount for Team Member and Family
• College Scholarship Program
• Community Outreach
• Sabbaticals
• And more!

David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.