Warranty Service Manager - Osceola County

Weekley Homes L.P.; Orlando, Northern (FL, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401k and discretionary match

Employee Stock Ownership Plan

Profit Sharing

Vacation, Holidays, PTO

New Home Discount

College Scholarship Program

Community Outreach

Sabbaticals

And more!

Job summary

David Weekley Homes in Orlando seeks a dynamic Warranty Service Manager to join our field-based team. You will partner with homeowners, builders, and trade partners to inspect issues, determine warranty eligibility, and resolve repairs quickly while maintaining the highest customer satisfaction.

The WSM oversees warranty resolutions across multiple communities, coordinates contractors, manages budgets, and performs minor repairs in a fast-paced, service-focused environment.

Qualifications

• Positive attitude with strong customer service experience.
• Ability to stay calm in confrontational situations.
• Experience in home building or repairs is helpful.
• Excellent listening and communication skills.
• Reliable time management and scheduling abilities.

Responsibilities

• Coordinate and schedule repairs with contractors and customers.
• Follow up, inspect and ensure completion of all repairs.
• Hold contractors accountable for results.
• Instruct customers on home maintenance and warranty scope.
• Manage budgets and perform minor repairs as needed.
• Handle multiple tasks and projects within deadlines.
• Communicate professionally to overcome objections.
• Achieve high levels of customer satisfaction.

Skills

Customer service excellence

Communication skills

Time management

Interpersonal skills

Problem-solving

Job description

David Weekley Homes is seeking a dynamic Warranty Service Manager (WSM) to join our Orlando team. This role calls for a proactive self-starter who thrives both independently and collaboratively. The WSM will partner closely with customers, builders, and trade partners in a fast-paced environment, delivering exceptional service while ensuring the highest levels of customer satisfaction.

WSM's resolve warranty calls made by David Weekley Homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. Warranty Service Managers are responsible for overseeing warranty resolutions across multiple assigned communities. This role is field based, with most work performed in or around the supported communities.

Responsibilities include:

• Coordinate and schedule all other repairs with contractors and customers
• Follow up, inspect and ensure completion of all repairs
• Hold contractors accountable for results
• Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
• Manage your budget
• Performing minor repairs
• Handle multiple tasks, as well as projects within designated timeframes
• The ability to say "no" and overcome objections in a professional manner
• Responsible for achieving high levels of customer satisfaction

Qualifications

• A positive attitude and good social/interpersonal skills are essential
• Must be able to deal with and remain calm in confrontational situations and deal with negativity
• Previous experience in the home building industry and/orsome home repair experience is helpful
• Previous experience in a customer service environment
• Have exceptional listening and communications skills
• Follow up and follow through consistently to deliver outstanding service
• Have excellent time management, organizational and scheduling skills
• A reliable vehicle for local travel is needed

Additional Information

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What We Offer:

Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 20 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.

We offer an excellent benefits package that includes:

• Health Insurance - Medical, Dental and Vision
• 401k and discretionary 8% match
• Employee Stock Ownership Plan
• Profit Sharing
• Vacation, Paid Holidays, plus PTO
• New Home Discount for Team Member and Family
• College Scholarship Program
• Community Outreach
• Sabbaticals
• And more!

David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.